A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
This is a Great Opportunity to become a leader in a great company and growing Sector: of Compass Group, Canteen Vending Services. As a Customer Service Manager, you will supervise and coordinate activities of route servicepersons to assure the highest standard of customer service by performing the following duties:
Responsibilities:
- Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursue pricing goals, sell in new products and programs where applicable to maximize accounts’ profitability.
- Identify growth areas and retain 100% of the district’s customers.
- Coordinate OCS installations in existing accounts; performs account location inspection to ensure company standards are met.
- Identifies client's needs, communicates account progress and new Canteen programs to client.
- Participate in the sales process as needed.
- Coordinate and execute contract renewals
- Establish and maintain outstanding customer service within assigned area / accounts.
- Proactively follow up on accounts in jeopardy and previous lost accounts.
Qualifications:
- Bachelor’s degree; a minimum of three years related experience.
- Ability to read, analyze and interpret financial data.
- Excellent presentations skills required.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Proficient with Microsoft Office Suite; Outlook, Word, PowerPoint and Excel.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: BP03171545408