A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest Services Inc., is a part of Compass Group, Support Services, which provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management, retail and commercial facilities management, and clinical engineering. Compass Group, Support Services is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Eurest Services Inc. The opportunity for greatness is real at Eurest Services Inc., and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Compass Group, Support Services is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.
In this exciting opportunity, you will be responsible for ensuring excellent service to on-site clients and Line Managers within the department. Coordinates the tasks of the subordinate Supervisory staff. Assures that staff is training in accordance corporate guidelines. Schedules staff to meet the needs of the facility doing so in line with budgetary constraints. In the absence of the BSM/ Unit Director acts as the administrative liaison between key client contacts and the department. This position manages the Business Support Services (Meeting Setup, Conference Services, Mail Services, and Shipping and Receiving).
Responsibilities:
- Oversees Mail Services, Meeting Setup, Reception, and Shipping Receiving in a corporate office setting
- Evaluates and justify supplies, equipment and purchases as needed.
- Plans, organizes, directs, coordinates and supervises functions and activities of the department.
- Establishes work standards and work flow.
- Establishes and implements policies and procedures for departmental operations.
- Demonstrates excellent communication skills with clients.
- Encourages and nurtures associate creativity and innovation within the Eurest B&I program.
- Ensures compliance with all regulatory agencies.
- Demonstrates and promotes Eurest B&I culture, values and management philosophy.
- Maintain a proactive attitude towards the achievement of the facility goals and objectives.
- Demonstrates quality leadership in meeting performances plans.
- Reads and develops in the Total Quality Management process.
- Acts as a positive role model
- Handles and resolves any operational problems or issues regarding Business Support Services
- Communicates and ensure all employees are aware of any/all site objectives and plans
- Acts as liaison for customer needs
- Minimize staff turnover and absenteeism
- Maintain high staff morale for all staff members
Qualifications:
- Excellent written and verbal communication skills
- Prior experience in mail service operations, reception, or shipping and receiving in a corporate office setting
- Strong management and organizational skills
- Ability to manage stressful situations in a calm, courteous, and efficient manner
- Client Relations and Customer Service Oriented
- Strong interpersonal skills, problem solving and analytical skills
- Strong working knowledge of Microsoft Outlook
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: SD01291543696