A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Compass Group, the world’s largest contract foodservice company, has a Great Opportunity for career development and growth here at its North America headquarters in Charlotte, NC for a Technical Solution Analyst-Point of Sale.
The Primary Responsibility of the Technical Solution Analyst is Providing Point-of-Sale (POS) Configuration and Reporting Support to Compass Units Using FSS Front of House Technology Hosted POS Solutions. Additionally, This Role Assists with HL7 Support, Technical Issue Resolution and Application Updates for the FSS Front of House Technology Solutions.
Responsibilities:
- Manage, Track and Complete Hosted POS Configuration and Report Requests Received Via Phone or Remedy Help Desk System for New and Existing Units
- Resolve Hosted POS Configuration and Reporting Issues Escalated From Vendor Help Desks
- Edit and Verify Data Imports and Exports (HL7 and other) Meet Standard File Specifications
- Assist the Team Lead to Resolve Escalated Technical Issues with FSS Front of House Technology Solutions
- Assist the Team Lead on Projects Related to the Development, Improvement and Bringing to Market of FSS Front of House Technology Solutions
- Manage The Deployment of Hosted Point of Sale Upgrades
- Perform Periodic Updates to Standard Database Content
- Uphold Standard Database Integrity for Hosted Point of Sale Solutions
Qualifications:
- Strong Knowledge of Point of Sale Solutions and Related Technologies – InfoGenesis and Micros Simphony Preferred
- Customer Service/Help Desk/Remote Support Experience or Equivalent
- Strong Written and Oral Communication and Interpersonal Skills
- Ability to Effectively Prioritize and Execute Multiple Concurrent Tasks
- Strong Analytical Thinking and Problem-Solving Capabilities.
- Ability to Quickly Adapt to Shifting Priorities, Demands and Timelines
- Basic Knowledge of Computer Network Infrastructure Design and Communications
- Knowledge of Healthcare Diet, Allergy and HL7 Data Standards is a plus
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
J2W: CGCorp
Job ID: JFL01091543011