A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, "connect with people, inspire through food, create solutions, and live our promise," is exemplified throughout our organization. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500.Summary:
Manage the HR Support Team that responds to customer inquiries for Benefits, Investments, AskHR, HRWeb, Staffing Operations and P@M via Tier 1 email and phone response and ad hoc projects. Manage daily operations with responsibilities and accountabilities that ensure team productivity, high level of accuracy, customer satisfaction while driving business forward through innovation. Coordinates communication of operational directions to the team, allocate staffing- Manage daily resourcing efforts (e.g. OOFs, schedules), perform daily staff tasks, manage payroll, conduct team meetings and 1:1s, prepare meeting notes, prepare invoices. Maintains "current" and complete support documentation (such as SOPs and Job Aides/Flows) with accuracy checks built in and ensures team delivering to the updates processes. Provide reports, data analysis, projects, metrics (including daily customer support metrics to the CBPM leadership team, quarterly business presentation, standard operating procedures and other tasks as assigned.
Direct client contact.
SupervisoryResponsibilities:
This job has direct supervisory responsibilities for 2 Team leads and 8 HR Customer Support Coordinators
Essential Functions andResponsibilities:
Global Business Hours: 6am-6pm
Calls, projects or support may be needed during or outside these hours
Supervisory Role:
Supervisor of daily operations according to the standard operating procedures and SLAs within the scope of work
Maintain confidentiality of all records and daily tasks
Daily supervision of services team to ensure task completed accurately and on time
Daily support on mailboxes, phones, projects
Audit and drive continual process improvement to SOP- setting initiatives, meeting deadlines and measuring success
Research and drive innovation advancements in email management and phone support management - deliver solution options to management team
Ensure all processes have Quality Assurance Step, "Buddy", shared tracking via meeting request
Ensure "buddy system" and central calendar for all new and existing tasks
Monitor group mailboxes/GHOS Team aliases email with appropriate follow up in a timely manner and ensuring 100% accuracy and adherence to SLA
Handle issues as they arise through the proper administrative channels
React appropriately during emergency situations
Prepare and deliver annual reviews of direct reports; oversee and approve subordinate annual reviews
Ensure labor managed within budget guidelines
Provide sick and vacation coverage
Stay informed with industry standards and share information
Hold weekly/monthly, or as directed, team communication to ensure accurate processes are adhered to and business direction communicated
Engage in scoping of new work and support requirements for new and updated client initiatives
Adherence to professional and corporate protocol (including and to limited to communication, safety, security, stewardship, asset management)
Maintain clean and safe work environment
Perform the job safely
Training Assistance:
Maintain HIPAA compliancy and training of all GHOS staff
Train and supervise staff to perform tasks accurately and efficiently
Coordinate training and cross training of staff to ensure seamless service and succession planning
Prepare and follow through with training planning and project timelines for each mailbox/project
ReportingResponsibilities:
Maintain daily tracker of team responsibilities
Supply monthly and quarterly reports of LOB states
Supply timely & accurate daily, weekly, monthly and quarterly metric reporting-rolled up year over year format and analytical summaries and drive team efficiency/effectiveness and deliver added value to client based on findings
Assist with preparation and presentation and accuracy of Quarterly Business Report
Customer ServiceResponsibilities:
Coordinate procurement of any team office needs
Provide guidance and be a resource for other vendors on site and off premise
Work with and coordinator services with vendors and other team members/clients to insure all aspects of business needs are met
Perform last minute function requirement requests and changes.
Hold weekly/monthly, or as directed, client communication to ensure accurate processes are adhered to and business direction communicated
Other duties as assigned
Qualifications:
2-5 years' experience managing a team of at least 5 people
Previous Human Resources experience required
Well versed in Microsoft Office Suite and Vista
Associates Degree and 2 years corporate business experience or similar experience in client service support in office setting. Project management skills preferred
Ability to speak, read, and write English at an advanced level for effective communication in e-mail, written documents and customer interaction
Able to perform intermediate functions accurately on calculator and in Excel
Superior organizational and interpersonal skills. Ability to handle last minute changes and think quickly and accurately. Must be solution oriented and analytical with ability to provide strategic action plans
High integrity, strong work ethic, self-motivated, team player, positive attitude in corporate environment, excellent communication and customer service skills, and ability to prioritize and manage multiple tasks/projects, work effectively and efficiently with high quality assurance and success measurements. A successful candidate will be adaptable, flexible and possess desire to learn and passion to succeed. Must be eligible to sign a high security Non-disGHOSure agreement, maintain HIPAA compliance and work with sensitive data
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Job ID: NS02111322407
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, "connect with people, inspire through food, create solutions, and live our promise," is exemplified throughout our organization. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500.Summary:
Manage the HR Support Team that responds to customer inquiries for Benefits, Investments, AskHR, HRWeb, Staffing Operations and P@M via Tier 1 email and phone response and ad hoc projects. Manage daily operations with responsibilities and accountabilities that ensure team productivity, high level of accuracy, customer satisfaction while driving business forward through innovation. Coordinates communication of operational directions to the team, allocate staffing- Manage daily resourcing efforts (e.g. OOFs, schedules), perform daily staff tasks, manage payroll, conduct team meetings and 1:1s, prepare meeting notes, prepare invoices. Maintains "current" and complete support documentation (such as SOPs and Job Aides/Flows) with accuracy checks built in and ensures team delivering to the updates processes. Provide reports, data analysis, projects, metrics (including daily customer support metrics to the CBPM leadership team, quarterly business presentation, standard operating procedures and other tasks as assigned.
Direct client contact.
SupervisoryResponsibilities:
This job has direct supervisory responsibilities for 2 Team leads and 8 HR Customer Support Coordinators
Essential Functions andResponsibilities:
Global Business Hours: 6am-6pm
Calls, projects or support may be needed during or outside these hours
Supervisory Role:
Supervisor of daily operations according to the standard operating procedures and SLAs within the scope of work
Maintain confidentiality of all records and daily tasks
Daily supervision of services team to ensure task completed accurately and on time
Daily support on mailboxes, phones, projects
Audit and drive continual process improvement to SOP- setting initiatives, meeting deadlines and measuring success
Research and drive innovation advancements in email management and phone support management - deliver solution options to management team
Ensure all processes have Quality Assurance Step, "Buddy", shared tracking via meeting request
Ensure "buddy system" and central calendar for all new and existing tasks
Monitor group mailboxes/GHOS Team aliases email with appropriate follow up in a timely manner and ensuring 100% accuracy and adherence to SLA
Handle issues as they arise through the proper administrative channels
React appropriately during emergency situations
Prepare and deliver annual reviews of direct reports; oversee and approve subordinate annual reviews
Ensure labor managed within budget guidelines
Provide sick and vacation coverage
Stay informed with industry standards and share information
Hold weekly/monthly, or as directed, team communication to ensure accurate processes are adhered to and business direction communicated
Engage in scoping of new work and support requirements for new and updated client initiatives
Adherence to professional and corporate protocol (including and to limited to communication, safety, security, stewardship, asset management)
Maintain clean and safe work environment
Perform the job safely
Training Assistance:
Maintain HIPAA compliancy and training of all GHOS staff
Train and supervise staff to perform tasks accurately and efficiently
Coordinate training and cross training of staff to ensure seamless service and succession planning
Prepare and follow through with training planning and project timelines for each mailbox/project
ReportingResponsibilities:
Maintain daily tracker of team responsibilities
Supply monthly and quarterly reports of LOB states
Supply timely & accurate daily, weekly, monthly and quarterly metric reporting-rolled up year over year format and analytical summaries and drive team efficiency/effectiveness and deliver added value to client based on findings
Assist with preparation and presentation and accuracy of Quarterly Business Report
Customer ServiceResponsibilities:
Coordinate procurement of any team office needs
Provide guidance and be a resource for other vendors on site and off premise
Work with and coordinator services with vendors and other team members/clients to insure all aspects of business needs are met
Perform last minute function requirement requests and changes.
Hold weekly/monthly, or as directed, client communication to ensure accurate processes are adhered to and business direction communicated
Other duties as assigned
Qualifications:
2-5 years' experience managing a team of at least 5 people
Previous Human Resources experience required
Well versed in Microsoft Office Suite and Vista
Associates Degree and 2 years corporate business experience or similar experience in client service support in office setting. Project management skills preferred
Ability to speak, read, and write English at an advanced level for effective communication in e-mail, written documents and customer interaction
Able to perform intermediate functions accurately on calculator and in Excel
Superior organizational and interpersonal skills. Ability to handle last minute changes and think quickly and accurately. Must be solution oriented and analytical with ability to provide strategic action plans
High integrity, strong work ethic, self-motivated, team player, positive attitude in corporate environment, excellent communication and customer service skills, and ability to prioritize and manage multiple tasks/projects, work effectively and efficiently with high quality assurance and success measurements. A successful candidate will be adaptable, flexible and possess desire to learn and passion to succeed. Must be eligible to sign a high security Non-disGHOSure agreement, maintain HIPAA compliance and work with sensitive data
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Job ID: NS02111322407