A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description: Director of Imaging Services
Director of Imaging Services - Will have the ability to develop, standardized maintenance procedures, manage assigned maintenance activities and oversee the required documentation trail of all imaging units in their area of responsibility as well as be flexible enough to assist in other geographic regions as needed. They are expected to provide technical support for multi-vendor, multi-modality to the first responders at various facilities within the organization. They will manage DI personnel and specific customer relationships as well as work with Unit Managers and others to ensure monthly compliance reporting is accurate and meets regulatory and customer requirements. They will review and approve maintenance expenses as well as review and approve Outside Demand Services. They will assist in developing the diagnostic imaging service modality within the assigned region.
Primary Duties:
- Profitably execute the diagnostic imaging business within geography. Responsible for the three primary drivers: Control and manage operating expenses, drive margin improvement; reduce vendor sub-contracts; and assist sales team in realizing growth in new customers and existing customer base.
- Utilizes organizational and time management skills to schedule modality specific performance assurance and corrective maintenance activities in assigned hospitals or accounts where support is needed to perform such duties.
- Provide telephone, written or on- site medical equipment repair technical support to Crothall Healthcare employees and Crothall Healthcare customers.
- Maintain or facilitate acquisition of parts inventory to include returns and/or exchanges.
- Represents the company as an additional resource in response to customer inquiries and communicates appropriate information. Presents a positive cohesive image of the company when discussing services and products with the customer.
- Continuously monitors area of responsibility for opportunities of improvement in regards to customer satisfaction and profitability.
- Works as a member of a larger team effort and actively participates to promote the team concept and builds trust with both the client and Crothall Healthcare staff
- Responsible for identification and resolution of customer related issues, providing the customer with the appropriate communication and involving Crothall Healthcare leadership as needed.
- Focus all service events with customer satisfaction as a primary goal.
- Open, update and complete all scheduled or unscheduled work orders in equipment management program to reflect all repairs or performance assurance actions performed while on- site.
- Assist Operations in supporting customer requirements and contract obligations.
- Assist Operations to continuously develop an effective SDS (Service Delivery Strategy) within the Hub and Spoke concept to best utilize the available resources while controlling cost.
- Submit expense reports in a complete and timely fashion while working diligently to control unnecessary expense.
- Maintain an effective line of communication with RVP, RM, and Vice President of Diagnostic Imaging reporting on status of accounts and personnel.
- Align workforce to customer demands and regional needs to meet contractual requirements and minimize Elapsed Time to Repair (ETTR)
- Lead actions to analyze and improve Field Engineer skills and development
- Develop high levels of customer satisfaction in conjunction with their clinical engineering counterparts and own improvement plans as needed
- Deliver on all service operating metrics
- Utilize Team Trace software platform to provide timely process and expense approvals
General Duties:
- Prepare, present and explain monthly Assessment Reports to RVP, RM or UM when required.
- Work closely with the site managers, ADO’s and sales to identify areas of potential group.
- Conduct in- service training for Crothall Healthcare employees and hospital personnel.
- Possess a valid driver’s license and maintain a good driving record.
- Travel up to 60% of the time to customer sites, meetings, training and additional duties as required.
- Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual.
- May be required to be available for after hours and weekend support.
- Participate in proactive team efforts to achieve company goals and customer satisfaction.
- Provide leadership to others through example and sharing of knowledge/ skill.
- Perform other related duties as required.
Skills/Qualifications:
- Associate Degree in Electronics/Biomedical Technology or equivalent, to include military, OEM training, industry recognized technical training program.
- Must be competent with a minimum of 8 to 10 years’ experience servicing and maintaining advanced multi-vendor/multi-modality Diagnostic Imaging Equipment.
- Knowledgeable of and able to adhere to all regulatory standards and requirements (Federal and State Quality Systems regulations, EPA regulations and OSHA regulations, FDA and HIPPA)
- Able to share knowledge and cooperate in a team environment to achieve assigned goals and objectives, take direction from team leaders and proactively complete assignments.
- Strong service management and P & L management experience
- Excellent communication, time management and leadership skills
- Knowledge of diagnostic imaging service business
- Ability to effectively present information and respond to questions from groups of employees, clients and customers.
- Ability to perform routine Performance Assurance Testing, preventative maintenance, troubleshooting and repair of assigned imaging equipment.
- Assist in corporate efforts to generate additional revenue by active proposals of PAs, parts sales, contracts, equipment systems installs and upgrades.
- Ability to write reports and business correspondence.
- Ability to act proactively and plan ahead.
- Prior multi vendor ISO service delivery and training experience is a plus
- The ability to recruit and retain a strong team of Field Service Engineers
- Assist with evaluation of related equipment during new program initiations and start-ups.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: TH03231545610