A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Eurest Services, a part of Compass Group, Support Services provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Eurest Services is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Compass Group, Support Services. The opportunity for greatness is real at Compass Group, Support Services and throughout the Compass world.
Job Description
In this exciting opportunity you will have a thorough knowledge of customer service, facility management, building maintenance practices, as well as the policies and values of the client. This position manages and coordinates the team that oversees mail services, reception, event planning, facility maintenance, space planning, and relocation/reconfiguration. The team will ensure the client provides a workplace that is the model of efficiency, comfort, and fun. In addition, the Facilities Services Manager will focus on the needs and requirements of the client in order to achieve extraordinary service practices and exceed client expectations, while working closely with end-users, as well as outside vendors and contractors.
Responsibilities:
- Management duties included but not limited to: the hiring process of the team, professional development within the team, communication with staff members, performance reviews and personal responsibility for the Facility team.
- Office Services included but not limited to: organizing and managing daily activities and events, project and move management, development of office standards and policies and procedures, management of vendor contracts, new hire orientation assistance, communication of events or service announcements, monthly newsletter, maintain intranet pages.
- Vendor management responsibilities included but not limited to: vendor relations, coordinate with outside vendors, performance and quality level monitoring, and research new vendors.
- Safety and Security duties included but not limited to: ensuring safety and security for the facility, emergency response plans, compliance with all local regulatory requirements, function as the after hours contact for property management, and training of office emergency procedures.
- Purchasing and Reporting duties included but not limited to: managing and tracking all financial reports, attendance, payroll, maintain inventory, service reports and accomplishments.
Qualifications:
- High School diploma or GED required; Bachelor’s degree or equivalent work experience preferred.
- Minimum of 3 years management experience with increasing levels of responsibility within facilities services or other service related field preferred.
- Ability to meet deadlines and make sound decisions in stressful situations.
- Strong customer service skills required.
- Ability to communicate effectively in verbal and written form.
- Creative problem solving skills.
- Ability to identify strong talent that complements and contributes to the client’s environment.
- Experience in working with outside vendors, accounts payable/receivable, and budget management preferred.
- Proficiency using the Internet and Microsoft Office programs including MS Word, MS Excel, MS PowerPoint, MS Outlook.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: JTD02171544327