ON-SITE HUMAN RESOURCES MANAGER Job (San Francisco, CA, US)

Our associates' experience and knowledge are our greatest asset. Continued positive growth is a necessity and we remain committed to providing our associates access to the best opportunities for career development and advancement.

Location: San Francisco, CA

The Account Human Resources (HR) Manager position is responsible for managing the HR processes for an assigned Bon Appétit account. This position will focus in the areas of attracting, retaining, training and developing, and employee recognition for Bon Appétit employees in partnership with account managers and supervisors. Other responsibilities include working with Compass HR departments and resources with projects that include performance management, elevated employee relation cases, training and development, handbook interpretation and updates, advising on staffing and recruiting, rewards and recognition, and compensation analysis. The position will be located in a regional office or account and will have a dotted line reporting structure to Bon Appetit Corporate HR.

In the performance of their respective tasks and duties all positions are expected to follow the following basic competencies:

• Perform quality work within deadlines with or without direct supervision.


• Interact professionally with all levels of the organization.


• Work effectively as a team contributor on all assignments.


• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• This position will be assigned to work with all levels of managers and employees at an assigned Bon Appetit account.


• Works with Compass HRSC (HR Service Center) on account HR activity, elevated investigations, and other HR activities.


• Works with senior managers to build a high performing team that works together effectively, with high morale and engagement, and holds people accountable to our high standards


• Keeps the account updated on company policy and procedure in accordance with federal, state and local laws and regulations.


• Audits account to ensure it is in compliance with all state and federal laws, and company policies.


• Works with managers to develop and execute recruitment plans, interacts with internal/external recruiters (when they are used), ensures proper job postings, applications, interview process, and proper maintenance of records for EEOC and Affirmative Action reporting requirements are met.


• Manages required processes for employee on-boarding. For example offer letters, I9 processes, and background checks.


• Manages new hire orientation and transition processes for the account.


• Conducts training courses with HR content to include the open communication process, updated legislative procedures, handbook, policies and procedures, wage/hour, benefits, code of conduct and client special requirements.


• Provides support and advice in the areas of performance management, performance appraisals, and staff development programs


• Engages in workforce planning with senior team to project needs and plan accordingly


• Provides support for the engagement survey process


• Assists with safety and worker’s compensation cases.


• Serves as the leave of absence liaison, and works with the LOA Department, on complicated cases.


• Manages sensitive and confidential information responsibly to include coaching documents, wages, and performance action plans.

• BENEFITS: Communicates Compass’s employee benefits programs, and helps resolve benefits issues or inquiries.

Note: Job duties are subject to change as needed.

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A 4-year degree in HR Management, Psychology or Business Management.


• 5-7 years in lieu of a degree.


• 5 years of previous HR Manager experience preferably in the food service industry.

• Good working knowledge of human resources especially for the state of California. Has knowledge of payroll concepts, employee relations, policies and procedures, employment practices, compensation, LOA, FMLA, performance management and training.


• Strong analytical skills to conduct analysis and develop recommendations, demonstrates organizational skills, problem-solving skills, active listening and critical thinking skills.


• Excellent in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.


• Demonstrated ability to handle difficult or volatile situations/individuals effectively.


• Demonstrates skill in prioritizing competing work assignments, employing political acumen and integrating information to determine appropriate courses of action and their implications.


• Must be able to handle sensitive personnel issues with confidentiality, tact, and discretion.


• Ability to work well in a team environment.

• PHR or SPHR certification is a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Stand, walk, sit, talk or hear, and taste or smell.


• Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms.


• Regularly lift and/or move up to 25 pounds and may occasionally lift up to 50 pounds.


• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

• Ability to read and comprehend instructions, correspondence, and memos written in English. Strong attention to detail.


• Strong communication skills to include conflict resolution and problem solving.


• Prior experience with presenting in front of a group.


• Ability to lead meetings and trainings with employees and other members of the company.


• Bilingual English/Spanish is a plus.

Bon Appétit is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

This position does not directly supervise anyone but is responsible for working in a team and completing task in a group setting.

Great People. Real Opportunities.

Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.