A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Location: Atlanta, Georgia
Job Description:
CONCIERGE/ CONFERENCE COORDINATOR
The USA Concierge is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members. The Concierge will be the first point of contact for clients using USA Conference Center and assisting them with their meeting needs.
Responsibilities:
The USA Concierge is responsible for:
- Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc.
- Answering telephones in a friendly, professional manner and make room reservations for clients. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
- Advising the appropriate staff members of changes in meeting room status, special requests, etc.
- Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, and organizational information.
- Conduct overall room appearance site inspection.
- Work closely with building vendors (Engineers, Setup Support Staff, Catering, etc.) to on overall execution of meetings and events.
- Answer reception desk telephones, direct calls and manage message receipt and delivery process
- Manage and maintain all conference center, training and meeting materials
- Effectively embody the culture of the Coca-Cola Atlanta Office Complex
- Other duties as assigned
Qualifications:
- 4 year college degree preferred. Two to three years’ experience in a client service within a hospitality or corporate environment.
- A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the coordinator’s job, and excellent phone skills.
- The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: JML03121545198