A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a fullsolutions provider. FLIK takes full responsibility for the facilities we operate while providing the highest level of customer service.
Working as a Director of Conference Services for FLIK will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do.
Will oversee the Conference Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.
Overall Responsibilities:
The Director of Conference Services is responsible for managing the Conferencing and Coordination at 4 local conference centers. This position will oversee 12 Conference Coordinators and 4 Conference Leads to ensure all services are being delivered to the Client in a timely, efficient and professional manner. The Director of Conference Services performs succession planning, coaching and counseling and reviews daily BEOs/protocols with all internal departments including Clients, AV, Catering and Set-up Team. The Operations Manager assists the GM in quality assurance focusing on core goals such as Platinum Service®, training, accuracy of reservations, speed of service, dress code policies, standard operating procedures, system integrity and execution of services. This role will work in conjunction with the Corporate Services Hospitality Team on all senior conferencing events. Will also be accountable for benchmarking customer service, customer interface including meet and greet, and overall performance of conference services. This is a high level senior position and the applicant must be able to interface with a very demanding clientele. Applicant will need to be have a minimum of 5 years Event planning and execution and the highest level. CMP degree or MPI affiliation is a plus.
KEY JOB DUTIES:
- Work side by side with conference coordinators on organizing, directing and executing daily evening functions
- Customer engagement and event execution
- The execution and implementation of FLIK Platinum Service principles within the property
- Ensuring that appropriate standard operating procedures are in place for all functions
- Carrying out and or overseeing the implementation of necessary administrative duties
- Working very closely with Food Service vendors, and ensure all related catering requests are entered in reservations system and executed successfully
- Participating in daily and weekly planning meetings, reviewing the details of events which he or she has been working on, answering questions from staff members, and discussing relevant logistical matters
- Participating in “pre-con” meetings involving the client, as well as relevant members of the operations staff, when plans for complex and/or large scale events are being finalized
- Develop relationships with all facilities, housekeeping and vendors to ensure the event will be executed in a seamless manner
Necessary Ingredients:
- Must have 5-10 years events management work experience (planning and execution)
- Reservations system expert
- Excellent organizational and administrative skills, with the ability to prioritize tasks
- Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously
- Ability to interact with customers in a professional and pleasant manner, on a daily basis
- Ability to manage and mentor a diverse work force, providing associates with ongoing training and other opportunities for career development
- Excellent oral and written communication skills
- Strong computer skills and knowledge of office technology/equipment
- Proficient with conference room reservation/space management systems
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details
- Discreet, ethical and committed to maintaining a high degree of confidentiality
- A passion for delivering the Platinum Service Standard, so as to provide transformational service in hospitality
- Ability to think strategically in terms of both short-term and long-term objectives and challenges
- A mindset to take ownership and responsibility within and outside one’s job domain.
- Relevant competencies would include self-confidence, willingness to learn and feeling comfortable with change and coordinating change
- Demonstrating an appropriate level of assertiveness, with an ability to drive the business forward on an ongoing basis
- A college graduate with several years of related experience and 3-5 years of supervisory experience
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: JML03111545165