A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a fullsolutions provider. FLIK takes full responsibility for the facilities we operate while providing the highest level of customer service.
Verizon has multiple locations that provides support for Verizon Colleagues as they transition into a more mobile work environment. Our Concierge are mobile throughout the sites and supported by a call center handling reservation and site requests. The General Manager is to oversee the Conference Services, Receptionists, Audio Visual support, call Center and Concierge Services for all Verizon sites. The General Manager will ensure all staff will deliver superior customer service, operate the locations effectively and maximize usage to the properties full potential.
PRIMARY JOB DUTIES
- Oversee all aspects of the Mobility, Conference Services, Audio Visual and Concierge Departments.
- Manage the overall operations of the properties to include all aspects that would ensure a successful environment for mobile workers, meetings, trainings and guests.
- Answer and manage all Human Resource items related to conference center staff. Provide administrative support to designated departments such as Human Resources (gathering paperwork from arriving job applicants), Accounting (performing clerical tasks), etc.
- Work with all on-site vendors to ensure that the facility is maintained and operated constantly, ensuring high customer satisfaction appearance. Communicate requests to the appropriate internal support departments, such as Building Maintenance (heating and cooling issues), Information Technology (computer issues), Audio Visual Technology (meeting room technical support), and Mail Room (package pick-ups and deliveries).
- Manage all financial aspects of the Operation to ensure accurate and timely reporting and that all goals and budgets are maintained
- Conduct all weekly staff meetings
- Develop Quarterly Action Plans to complete projects that improve Operations and customer satisfaction based on the Verizon/Compass overall yearly initiatives.
- Complete, review and analyze all weekly, monthly, quarterly and yearly reports
- Train, develop and recruit effectively all conference and reception staff.
- Maintain a constant relationship and communication channel with the FLIK International Corporate Office and Support Team.
- Adhere to all Compass policies and procedures as set forth in the employee handbook
- Planning, organizing, directing and evaluating the activities of the Mobility, Conference Planning, Reservations and Reception teams.
- Have a thorough understanding of the firm’s emergency procedures and be prepared to carry out designated tasks in the event of a fire or other emergency
- Managing all human resources functions related to FLIK associates, including the recruiting, hiring, initial training and on-going professional development of staff members.
- The teaching and implementation of FLIK Platinum Service® principles within the Conference Planning, Reservations and Reception functions.
- Continually monitoring payroll and other expenses, ensuring that they are in line with budget and with forecasted levels of business.
- Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditures of company funds.
- Ensuring that appropriate Standard Operating Procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed.
Required Job Qualifications
- Experience with supervising remote locations or multi-unit experience
- Excellent organizational and administrative skills, with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.
- Experience with a reservation software
- Knowledge of financial reporting and experience with financial/statistical analysis
- Excellent oral and written communication skills.
- Strong computer skills and knowledge of office technology/equipment.
- Familiarity with conference room reservation/space management systems.
- Extensive knowledge in event and space management with focus on event logistics and execution.
- Ability to think strategically in terms of both short-term and long-term objectives and challenges.
- A college graduate with several years of related experience and 3-5 years of supervisory experience.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: JML01061542826