A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.
Summary: Repair, maintain, upgrade and install AV equipment for Microsoft Puget Sound. Coordinate conference guest & business services for multipurpose conference rooms. Troubleshoot equipment and assist clients with conducting meetings in conference spaces.
Technician is preferred to have Crestron DMC-E certification and network certification. Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates. Technician can do hardware swaps (CHD/projectors), and assist Tier 2 as necessary.
Associate must possess excellent communication skills; tact in working with professional peers from other departments and all subordinates; initiative and judgment involved in assisting with clients during events in resolving problems; make recommendations to person(s) involved; the ability to think quickly and accurately; be versed in all aspects of conference planning. A successful Technician will be a team player; have excellent communication and customer service skills; ability to prioritize and manage multiple projects; and the ability to handle last-minute changes in a fast-paced environment with a high volume of events.
Supervisory Responsibilities: None.
Schedule: Afternoon and evening/ swing technician -work hours of 1:00pm to 10:00pm
Essential Functions and Responsibilities:
- Network connectivity – understanding of submasks and gateways, ability to troubleshoot network loops.
- Digital signal flow – ability to understand line drawings and how each component functions.
- Firmware/software updates – Ensuring that AV systems have the latest firmware and software installed. Updating as necessary.
- Hardware swaps (CHD/projectors) – ability to assist Tier 2
- Management of events for the Multipurpose Rooms, General Floor Conference Rooms and all other meeting spaces.
- Management and upkeep of all audio visual equipment in managed spaces.
- Manage holistic meeting experience: set up furniture, ensure cleanliness of room, and all other necessary tasks.
- Management of ITSM and daily email and phone requests. Ability to place conference functions in properly sized rooms to maximize space utilization
- Provide seamless management of events with high touch customer service.
- Handle issues as they arise through the proper administrative channels
- Follow protocol during emergency situations.
- Work with all departments to ensure all aspects of each function are covered.
- Be well versed in Microsoft Conference Services policies and procedures and provide excellent customer service while adhering to those policies.
- Maintain clean and safe work environment; performs job safely.
- Other duties as assigned by the Operations Manager, Director of Operations and MMS Management.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: NS03041544892