A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Chartwells Higher Education brings fresh ideas and innovative concepts to higher education foodservice. We have quickly established ourselves as the leading college and universityfoodservice partner in the industry, andwere twice named the Fastest Growing Brand by Nations Restaurant News. While we reflect on a proud past, we keep a keen eye on what is yet to come, especially in the areas of culinary development and nutrition. We foster development in a setting where mobility, teamwork, and communication flourish.
The Primary Responsibility of the Technical Analyst is providing planning, administration and support for the Chartwells servers, systems and devices used by in food service operations across campus. Additional responsibilities include working with Chartwells, Texas A&M and vendor personnel to install new systems and resolve hardware, network and application support issues.
RELOCATION ASSISTANCE AVAILABLE
Working Relationships:
Interface with Unit Operations, Corporate, Vendors, Students and Client Personnel, Reports to the Divisional Controller of Operations
Primary Job Duties:
- Monitor and maintain servers and systems to ensure maximum uptime
- Implement patches, upgrades, updates and verify backups
- Receive & respond to hardware and applications related trouble reports
- Inform user groups and applicable stakeholders of incident occurrences and provide periodic status and resolution ETA.
- Create technical/operational test plans for new software patches and releases.
- System administration and daily operational support of the campus-wide Point of Sale and Meal Plan systems
- Manage (application) software configuration of system servers and (100+) registers.
- Provide technical research resources for incident resolution coordinating with vendors when necessary.
- Configure and install Point of Sale registers for new food service outlets
- Work with software vendors regarding resolution of application bugs and systems issues.
- Project management of new food service outlet implementations including:
- Identifying and documenting system requirements
- Requesting vendor quotes and network drops
- Communicating requirements, updates and status
- Holding project team to timelines and completion
- Work with applicable resources to troubleshoot networking and broadband related issues
- Work with applicable resources to troubleshoot escalated desktop support issues
- Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
Requirements:
- Bachelor’s degree in Computer Science, MIS or related field.
- 2+ years of progressive IT experience
- Experience with Windows O/S and Active Directory environment.
- Knowledge of SQL server database environment
- Basic Knowledge of Computer Network Infrastructure Design and Communications
- Experience with Hyper-V virtual server environments preferred
- Experience with CS GOLD or ODYSSEY
- Knowledge of Point of Sale solutions and related technologies is preferred – Micros 9700 a plus
- Customer Service/Help Desk/Remote Support Experience or Equivalent
- Must have professional phone, email, and customer service skills
- Ability to effectively prioritize and execute concurrent tasks independently
- Strong Analytical Thinking and Problem-Solving Capabilities.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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Job ID: JP12191442573