A Fresh Approach To Great Results.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a fullsolutions provider. FLIK takes full responsibility for the facilities we operate while providing the highest level of customer service.
As a FLIK Director of Operations, you will be responsible for directing the overall operations at the conference center, while ensuring timely reporting of operating results and maintenance the integrity of the management information system. You will maintain the total operation of the conference center on a daily basis and ensure that the needs of our owners, employees and customers are met and/or exceeded. Additionally, you will be responsible for the following:
The Director of Operations at the Oak Ridge Hotel and Conference Center will ensure the smooth and efficient operation of the Hotel/Conference Center on a day-to-day basis through teamwork and customer focus. To maintain a collaborative environment that supports the goals of the owners and The Compass Group. Operate the hotel and restaurant cost effectively, maintain upkeep of facility, safe guard company assets and proprietary information and maximize usage to the properties full potential.
Essential Functions:
- Manage the overall operations of the center to include all aspects that would ensure a successful environment for meetings.
- Manage all financial aspects of the conference center to ensure accurate and timely reporting and that all goals and budgets are maintained.
- Provide accurate, timely and reasonable explanations for any expenditure of company funds, whether for reimbursement or payment for materials.
- Develop monthly Action Plans to complete projects that improve conference center services, overall costs and customer satisfaction based on the Oak Ridge Hotel and Conference Center, Compass Group and Ameriprise Financial overall yearly initiatives.
- Conduct weekly one-on-one meetings with the GM and weekly meetings with our leadership staff, to enhance communication, departmental effectiveness, and customer satisfaction.
- Reviews and approves all operating budgets and forecasts with General Manager.
- Approves all purchase requisitions.
- Assumes responsibility as General Manager in his/her absence.
- Work closely with on-site client to ensure that the goals of Compass and the client, are meeting or exceeding expectations.
- Supervise all weekly staff meetings (BEO’s) in accordance with Meeting Planner.
- Effectively plan and communicate to all departments the expressed needs of the customer.
- Work with all on-site personal to ensure that the facility is well maintained and operated consistently, ensuring high customer satisfaction.
- Effectively train, develop, all staff and ensure employee satisfaction.
- Complete, review and analyze all weekly, monthly, quarterly and yearly reports.
- Maintain a constant relationship and communication channel with the Compass Group Corporate office support staff to sustain and promote standardization across all hotel/conference centers.
- Adhere to all Compass policies and procedures as set forth in the employee handbook.
- Report to work as scheduled in business attire with name badge worn; ensure the staff adheres to the appropriate seasonal dress code.
Position Requirements:
- Ability to interact with customers in a professional and pleasant manner on a daily basis.
- Ability to positively manage and mentor a diverse work force.
- Knowledge of conference financial planning and reporting including forecasts, accruals, spend versus plan analysis.
- Ability to provide a financial analysis in conjunction with the operating costs and metrics associated with the running of a conference center and dining services.
- Proficient in Microsoft Office, to include: PowerPoint, Excel, Word, Outlook, and the Internet.
- Excellent organizational and administrative skills with the ability to prioritize tasks. Ability to carry out responsibilities with little or no supervision. Ability to multi-task.
- Knowledge of all fax, message and mail procedures –including export and import compliance, in order to service our potential, past and/or present guests and maintain customer protocol.
- Knowledgeable and supportive of customer security compliance.
- Ability to lead with a positive and proactive outcome.
- Act as a role model for all staff members.
- Capable of successful negotiations with vendors; partner with vendors to ensure the best interest of the company and department goals.
- Four-year college degree preferred.
- Five to seven years of management experience in a hotel or conference center environment.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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Job ID: JML08051550979