A Fresh Approach To Great Results.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a full solutions provider. FLIK takes full responsibility for the facilities we operate while providing the highest level of customer service.
Working as a Hospitality Ambassador/ Concierge will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.
The Hospitality Ambassador/ Concierge will be responsible for engaging all Clients, Guests, Vendors, and Associates entering the building. The Hospitality Ambassador/ Concierge will display an energetic, friendly, and approachable demeanor at all times. Must be able to deliver the highest level of hospitality and maintain a consistent level of service while ushering VIP Guests and Clients to multiple locations for the client.
Essential Job Functions:
- Managing closely all activity in the internal visitor greeting process. Direct each guest to either Security Check-in Screening or to our Guest Service Agents to expedite the check-in process. Must be knowledgeable on all daily meetings and up to the minute changes.
- Support the Guest Services Manager and ensure every guest is greeted with enthusiasm, and has a memorable experience.
- Able to speak freely and warmly, engaging clients and guests while efficiently checking them in that the Reception Desk or escorting them to their destination.
- Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
- Act as way-finders and hospitality services resource for all guests.
- Ability to memorize Concierge FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and New York City ‘happenings’.
- Able to carry out and escalate emergency procedures as required by client and participate in crisis and vendor relations training.
- Follow signature hospitality attire and adhere to dress code guidelines.
- Provide the Guest Service Manager with regular updated data and reports on levels of activity.
- Provide feedback and suggestions on the evolving Hospitality Ambassador and Concierge functions.
- First point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
Qualifications:
- Minimum of Associate’s Degree
- Minimum of two (2) years of Hospitality, Guests Services, or Concierge Experience preferred.
- A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the Hospitality function.
- Excellent oral and written communication skills.
- Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.
- Strong computer skills and knowledge of office technology / equipment.
- A good understanding of greeting clientele and the special role of a Hospitality Ambassador within a corporate environment.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- Act as a role model for new staff members and maintain a professional disposition at all times.
- Punctual, dependable and dedicated to achieving excellence, down to the smallest of details.
- Proficiency in computer software programs, including MS Office EMS a plus
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: JML08311551992