Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
POM QUALITY MANAGER - WALTER REED MEDICAL CENTER - BETHESDA MD
Crothall Healthcare Inc., provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Healthcare Inc. The opportunity for greatness is real at Crothall Healthcare Inc., and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Crothall is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.
In your role as the Quality Manager, you will be responsible for driving QMS improvements for existing clients and customer lines. The Quality Manager will collaborate with Management to develop product road maps, establish project priorities, and guide direct reports in the timely completion of these projects. The Quality Manager has the overall technical responsibilities for the quality of all deliverables as it relates to these lines. You will partner closely with Operations leader and employees to drive consistent Quality Standards throughout the facilities systems process. This role will require strong leadership, change management and influencing skills.
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Responsibilities:
- Drive consistent improvement to key metrics like Cost of Quality and Issue for Orders
- Monitors projects, prepares budgets, controls spending, and prepares progress reports and presentations for management.
- Utilize EPM 2010 & MS Project Pro for project management. All active projects to have detailed schedules loaded. Baseline will be created at P2 Exit and the on-time milestone completion will be measured against it. Ensure all engineers have adequate training/competency to create & manage a schedule.
- Management duties included but not limited to: the hiring process of the team, professional development within the team, communication with staff members, performance reviews and personal responsibility for the Facility team.
- Vendor management responsibilities included but not limited to: vendor relations, coordinate with outside vendors, performance and quality level monitoring, and research new vendors.
- Safety and Security duties included but not limited to: ensuring safety and security for the facility, emergency response plans, compliance with all local regulatory requirements, function as the after-hours contact for property management, and training of office emergency procedures.
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Qualifications:
- 5 years of experience in preparing and enforcing QMS programs
- Bachelor of Science - Engineering Degrees preferred
- Continuousimprovement Lean experience is highly desirable
- Ability to meet deadlines and make sound decisions in stressful situations.
- Strong customer service skills required.
- Ability to communicate effectively in verbal and written form.
- Creative problem solving skills.
- Proficiency using the Internet and Microsoft Office programs including MS Word, MS Excel, MS PowerPoint, MS Outlook.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Job ID: DR06041548427