A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Individual will be responsible for daily 1st and 2nd level support of Compass Group field computers and corporate office desktops, laptops, printers. May also responsible for supporting field accounting & financial applications.
Responsibilities:
Answer IT helpdesk telephone calls from both Corporate and Field employees; troubleshoot and resolve majority of computer problems on telephone.
Troubleshoot and resolve on-site desktop and laptop computer problems.
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support.
Ensure timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc.
Coordinate physical setup and configuration of PCs, printers and other peripherals.
Ensure compliance with support call procedures related to timing, reporting and follow through.
Ensure timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc.
Provide end user support for multiple field financial applications.
Assess, resolve, track and provide timely responses in compliance with procedures to ensure user satisfaction.
Work with STG and business team members to identify process and/or application improvements.
Participate in system and unit testing to ensure functionality, accuracy and quality of application.
Assist in production of high quality procedural, operational and application documentation.
Qualifications:
B.S. in Computer Science or equivalent is preferred. Certificate from accredited technical school is preferred.
Two to three years of relevant work experience.
Must be able to coordinate project tasks assigned to the team.
A+, Network+, Security+, Microsoft certifications preferred
Helpdesk Institute (HDI) Support Center Analyst certification preferred.
Windows XP & Windows 7 workstation operating systems experience required
Microsoft Internet Explorer 6, 7, 8, 9
TCP/IP knowledge
Antivirus Software
Firewall knowledge
Hardware proficiency on PC's, servers, printers, peripherals, hubs, gateways, routers, modems, etc
2-3 years experience with PC hardware and software installation, problem diagnosis, troubleshooting and resolution in a LAN/WAN environment.
Knowledge of Microsoft Office 2003, 2007, 2010
Working knowledge of Active Directory & Exchange administration.
Knowledge of VPN, dial-up internet services, PCAnywhere and other remote connectivity tools.
Excellent verbal and written communication skills.
Excellent customer service skills.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
J2W: CGCorp
Job ID: JFL06171436566
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Individual will be responsible for daily 1st and 2nd level support of Compass Group field computers and corporate office desktops, laptops, printers. May also responsible for supporting field accounting & financial applications.
Responsibilities:
Answer IT helpdesk telephone calls from both Corporate and Field employees; troubleshoot and resolve majority of computer problems on telephone.
Troubleshoot and resolve on-site desktop and laptop computer problems.
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support.
Ensure timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc.
Coordinate physical setup and configuration of PCs, printers and other peripherals.
Ensure compliance with support call procedures related to timing, reporting and follow through.
Ensure timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc.
Provide end user support for multiple field financial applications.
Assess, resolve, track and provide timely responses in compliance with procedures to ensure user satisfaction.
Work with STG and business team members to identify process and/or application improvements.
Participate in system and unit testing to ensure functionality, accuracy and quality of application.
Assist in production of high quality procedural, operational and application documentation.
Qualifications:
B.S. in Computer Science or equivalent is preferred. Certificate from accredited technical school is preferred.
Two to three years of relevant work experience.
Must be able to coordinate project tasks assigned to the team.
A+, Network+, Security+, Microsoft certifications preferred
Helpdesk Institute (HDI) Support Center Analyst certification preferred.
Windows XP & Windows 7 workstation operating systems experience required
Microsoft Internet Explorer 6, 7, 8, 9
TCP/IP knowledge
Antivirus Software
Firewall knowledge
Hardware proficiency on PC's, servers, printers, peripherals, hubs, gateways, routers, modems, etc
2-3 years experience with PC hardware and software installation, problem diagnosis, troubleshooting and resolution in a LAN/WAN environment.
Knowledge of Microsoft Office 2003, 2007, 2010
Working knowledge of Active Directory & Exchange administration.
Knowledge of VPN, dial-up internet services, PCAnywhere and other remote connectivity tools.
Excellent verbal and written communication skills.
Excellent customer service skills.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
J2W: CGCorp
Job ID: JFL06171436566