A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest Dining Services is recognized worldwide for standards of service and excellence within the foodservice industry. Our vast internal network is capable of sharing ideas and cultural experiences from around the globe to local, regional and national business. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500. Our recipe for success is flexibility, professionalism, presentation and a dedication to exceptional cuisine.
Direct responsibility for the overall foodservice operation in a corporate dining account. Manages cooks, cook’s helpers and various kitchen staff. Is responsible for the overall direction, coordination and evaluation of production in the unit. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include the training and growth of all associates, as well as planning, assigning and directing work.
Financially accountable for the dining service department. Operates the department in accordance with the approved budget, while providing the Client with the maximum value for the dollars spent. Ensures that the food offered to the client, customers, and employees of the operation is of superior quality. Directs and conducts safety, sanitation, and maintenance programs. Maintains excellent relationships with employees, guests and Client as well as other departments within the operation. Promotes the professional growth and development of the entire team. In addition the director will foster strong inter-departmental relations and integrate the dining service department with the facility plan of operations.
Responsibilities:
- Develops short term and long term financial and operational plans for the unit which supports the overall objectives of the company.
- Prepares the annual budget.
- Monitors the performance of the unit through verification and analysis of customer satisfaction systems and financial reports. Initiates corrective actions.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
- Implements and maintains sales and marketing programs.
- Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
- Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the unit.
- Maintains a security function which protects both the assets of the unit and the personal safety of employees and customers.
- Implements and maintains effective two way communication systems which reach all employees.
- Develops new programs which result in an increased level of customer satisfaction and operational excellence.
- Manages in compliance with established company policies and procedures.
- Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control.
- Plans/coordinates menus utilizing the appropriate Eurest Dining Profiles Programs.
- Ensures timely meal service to all service areas. Supervises serving of meals.
- Responds to customer complaints in person at the time of the complaint or via e-mail for electronically received complaints.
- Trains employees in proper execution of their job duties.
- Determine work procedures, prepares work schedules, and expedites work flow.
- Utilizes ReMACs and manual systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll time keeping, etc.
- Responsible for ensuring [proper cash handling procedures are followed, drawer audits are performed, receipts/change funds/petty cash are balanced.
- Orders food and other supplies from the approved sources.
- Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company and governmental agency standards.
- Develops sanitation schedule and ensures that food service employees adhere to the cleaning schedules.
- Ensures that regularly scheduled CHAT sessions are held.
- Issues written and oral instructions.
- Manages in compliance with local, state and federal laws and regulations.
- Perform the job safely
Qualifications:
- Bachelor's degree in food service, nutrition or related field is required
- 2-4 year degree HRIM or culinary is preferred
- 3-5 years progressive hospitality experience is desired
- Must possess a valid Food Handler's Permit.
- Demonstrated profit and loss management ability and client relations success is essential
- Requires operations management experience with purchasing knowledge
- Excellent communication and computer skills are needed, including knowledge of MS Office products
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: NS07281550665