Our associates' experience and knowledge are our greatest asset. Continued positive growth is a necessity and we remain committed to providing our associates access to the best opportunities for career development and advancement.
POSITION SUMMARY:
This purpose of this position is to be the single point of contact for our client that this position manages, based on a preferred client status. This role is a general management function; implementing the contractual obligations together with the internal Compass sector partners to ensure high quality service is offered to the clients and customers, thereby achieving the financial targets set for the business. Extensive travel visiting multiple client sites around the country.
MANAGE CLIENT RELATIONSHIP
- Establish and maintain senior client and field level site manager relationships
- Establish appropriate communication level with clients to enable effective implementation and joint monitoring of the contract.
- Interface with the appropriate Compass Sectors to enhance the business performance of the client.
- Manage all aspects of the contract to ensure compliance and that all necessary adjustments are made from the Client and Compass standpoint.
- Ensure that newly developed concepts, latest technology and methods are introduced and utilized to the client’s best advantage.
- Provide coffee and general snack and/or support service consultation to maximize level of service, quality and in alignment with the client's Food Behavioral Economics/Sciences Standards
- Solve as expeditiously as possible any problem and solve any Client dissatisfaction issues.
- Utilize internal resources appropriately to prepare client reviews, account analysis and client requested support materials.
- Provide regular client presentations.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor’s Degree.
- Five (5) years of progressive food service/beverage/vending/retail management experience.
- At least one (1) year experience in a multi-unit/multi-business setting (dining/pantry/carry-in food service).
- Senior Management Communication (client and internal).
PREFERRED
- Experience in operations and account management is strongly preferred.
- Experience managing large programs that involve strategic planning and project implementation preferred.
SKILLS
- Proven Account Retention
- Industry savvy and consultative partner
- Leadership skills
- Communication and relationship management skills
- Awareness, respect, reconciliation
- Manage cross cultural client and internal relationship(s)
- Strong organizational skills
- Ability to plan strategically and analyze financial data
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Able to travel extensively
- A high level of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change.
Job ID: JLG07221550439