AFresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description: Bench Patient Experience Manager
Are you someone who loves to travel? Are you a results driven road warrior wo enjoys visiting new cities and loves working with a small group of passionate professionals? Morrison Healthcare is seeking a Bench Patient Experience Manager to aid with business initiatives throughout the Southeast. This unique opportunity requires a minimum 90 day commitment to travel with the possibility of 12 months. Permanent positions will be awarded after the committed travel period (based on performance). Temporary housing and expenses provided.
Morrison Healthcare, a member of Compass Group, is the nation’s only food service company exclusively dedicated to providing food, nutrition and hospitality services to hospitals. The company has more than 1,200 registered dietitians, 274 executive chefs, and 14,300 professional foodservice team members, as well as approximately 9,000 client employees who are managed by Morrison. Actively committed to fostering ways to enjoy great tasting, healthy food through socially responsible practices and superior customer service, the Atlanta-based company serves more than 585 hospitals and integrated healthcare systems throughout the United States.
Responsibilities:
- Greets/meets patients as admitted and during stay—contacts approximately 100 patients daily.
- Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service.
- Identify through interviews, discussions or observations opportunities to improve inpatient experience.
- Work collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches”.
- Dispatch concerns regarding other department services to appropriate personnel.
- Follow-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
- Relate in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.
- Implement and administer the “Fresh as a Daisy” program. Obtain materials, arrange distribution.
- Plan, design and execute hospitality training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training. Design group programs at least bi-monthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employees—both day aides and techs and evening turndown personnel.
- Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory.
- Maintain positive attitude—exude “can-do” image.
- Perform assignments as directed.
Qualifications:
- 2-3 years in-servicing experience in customer service training.
- Hospitality and healthcare experience preferable.
- 3-4 years experience in service-oriented operations.
- 2-year degree preferred.
- Good coaching and on the job training skills required.
- Excellent organizational skills and ability to multi-task essential.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: LLP07171550237