RETAIL EXPERIENCE CENTER COORDINATOR Job (Redmond, WA, US)

A Fresh Approach To Great Results.

Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:

Job Description:

Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.

Summary:

The Retail Experience Center (REC) represents a blend of merchandising strategies as a consumer goods company and its solution capabilities as a technology provider for the retail industry, the REC demonstrates Microsoft's ongoing commitment to exploring how technology-driven innovations can enhance consumers' lives and shopping experiences. The REC hosts Microsoft Customers as well as Microsoft Executives for Tours, Meetings and Events. This is a highly secure facility in which confidentiality is extremely crucial, both in regards to the content displayed as well as the guests visiting.

The REC Coordinator will be responsible for scheduling all tours, meetings and events for the REC. The REC Coordinator will also be responsible for all administrative responsibilities for the REC as well as ensuring that the REC’s facility appearance and maintenance are well kept. The REC Coordinator will also be responsible for preparing meeting agendas and newsletter content as well as maintaining role specific documentation and metrics. The REC Coordinator will be a go to person for both the REC guests as well as the clients – professionalism & a high level of customer service will be key.

Essential Functions & Responsibilities:

Tour & Event Planning Support

• Hospitality for domestic and international visitors


• Providing detailed information about the REC to potential guests


• Tour scheduling holds and data consolidation


• Obtaining tour confirmation from REC Assistant Operations Manager

Administration

• Front desk activities; such as greeting guests, answering phones, responding to e-mail, assisting with shipping & receiving deliveries, etc.


• Catalogue guests upon arrival


• Pay close attention to detail


• Management inbox & calendar
  
  
  
  • Consistently ensure timely, thorough & thoughtful email responses
  
  
  • Perform last minute requests & changes with ease & precision
  
  
  • Manage all communications to respective stakeholders
  
  
  
  

Maintain Facility Appearance & Functionality

• Daily documented morning walk through of REC


• Ensure all areas of the REC (particularly lobby, conference rooms and showroom areas) are consistently clean, organized, and clutter free with devices, videos and other displays functioning properly on a daily basis.


• Proactively monitor and escalate any maintenance issues found


• Communicate details from Client or Manager to onsite vendors as needed

Documentation Updates

• Weekly meeting agenda preparation


• Newsletter preparationOversee and maintain the device check in process
  
  
  
  • Support in the development of content for weekly & monthly newsletter
  
  
  • Document the key take a ways for EPG Tours upon completion from the tour host
  
  
  
  


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• Maintain a current Vendor Binder; including menus for catering / local restaurants, as well as any other printed info onsite guests may ask for


• Maintain Role Specific documentation
  
  
  
  • Ongoing documentation of new or updated processes as they are defined, to be completed within three weeks of the change
  
  
  • Bi-yearly clean-up of working files & documentation on SharePoint (July & December)
  
  
  
  


• Track & calculate metrics
  
  
  
  • Ensure accurate documentation of tracking, calculations & over all metrics
  
  
  • Analyze metrics to watch for trends & alert clients & direct manager when trends are recognized
  
  
  • Update the items tracked as needed to fit the interest of the business
  
  
  • Track & calculate monthly, quarterly & annual metrics
  
  
  
  

Relationship Building & Communication

• Build & maintain strong interpersonal relationshipsCommunicate effectively and concisely in both verbal and written form
  
  
  
  • 1:1 interactions, presentations/interactions with large groups
  
  
  
  


• Exude leadership skills, the ability to collaborate well with others and have self-motivation to achieve desired results

Miscellaneous

• Thrive working in a fast paced ever changing environment


• Exude flexibility & growth
  
  
  
  • Adapt positively to needs & requests made
  
  
  • Recommend updates to improve the REC Experience
  
  
  • Provide ongoing requirements for new processes & tools to drive efficiency & support program growth; propose discontinuation of ineffective processes & tools
  
  
  • Think outside the box & look at the bigger picture
  
  
  
  


• Escalate appropriatelyAttend meetings as appropriate
  
  
  
  • Be able to resolve last minute issues & react appropriately during emergency situations
  
  
  • Identify when escalation is necessary
  
  
  • Escalate concerns professionally as needed with customer service in mind
  
  
  • Ensure that in the end the customer is always pleased with their overall customer service experience
  
  
  
  


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• Implement the Inclement Weather (IW) process as needed
  
  
  
  • Document facility schedule and contact information for each session the IW packet
  
  
  • Maintain current RAS access to have the ability to work from home if IW occurs prohibiting travel to work
  
  
  
  


• Maintain a current Emergency Response Plan (ERP)Maintain clean & safe work environment, perform job safely
  
  
  
  • Attend/practice routine evacuation/fire drills
  
  
  • Maintain a current CPR Certification
  
  
  • Efficiently evacuate guests in the case of an emergency
  
  
  
  

• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Education & Experience

• College degree or equivalent experience.


• Bachelor’s Degree Preferred


• Minimum of three years’ experience in an operations, project or event management role preferred. Previous experience working in retail preferred. At minimum, strong desire to learn about Microsoft retail and organization


• Knowledgeable and passionate about Microsoft products - Excel, Word & Outlook, Internet Explorer, & SharePoint.

Language Skills

Ability to communicate with all levels of client management; tact in working with professional peers from other departments & all subordinates. Must have the ability to communicate & interact as a professional team member when working with peers from other departments & all subordinates.

Mathematical Skills

Equivalent to degree.

Reasoning Ability

Ability to think quickly & accurately, showing initiative & sound judgment.

Other Qualifications:

Refer to the Exempt Performance Measures Addendum.

A successful candidate will be a team player, have excellent communication & customer service skills, ability to prioritize & manage multiple tasks/projects, & the ability to handle last minute changes. Be able to show initiative & judgment when working with clients during events in resolving problems & addressing issues. Evaluates problems & make recommendations to person(s) involved. Be well versed in all aspects of event/meeting planning: room setups, security, transportation, catering, etc. A successful candidate must have an understanding of the scope of the REC & how their role is seen as integral in the success of Microsoft future business endeavors. They would also have some experience in managing projects as well as collecting data regarding those projects.

Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.

Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.