A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Location: Miami, FL
This is a Great Opportunityto become a leader in a great company and growing Sector of Compass Group, Canteen Vending Services. As a Customer Service Manager, you are the key and primary contact, link between Canteen and client; strong customer interaction skills required. They must ensure that customers are retained, satisfied, and that their needs are fulfilled. Supervises and coordinates activities of route servicepersons and vending attendants; assures the highest standard of customer service by performing the following duties. Responsible for communication to and retention of client accounts.
Responsibilities
- Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals. Individual is the primary contact Customer/Clients interaction.
- Coordinating machine installations, upgrades, and removals in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met.
- Reviews route daily and weekly reports to ensure I-Vend integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
- Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.
- Stays current and abides by all parts of collective bargaining agreements, where applicable.
- Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
- Individual needs to ensure the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities to improve ROI (PVV).
- Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for route service personnel and insures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
- Maintain clean and safe work environment; promotes job safety.
- Individual will notify a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business.
- Other duties may be assigned.
Qualifications:
- Two year College degree preferred or the equivalent combination of education and experience.
- Ability to calculate interest, commissions and pricing.
- Experience in a route based business preferred
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
- Valid driver’s license and good driving record.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: BP03241545669