A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Individual in this role is responsible for daily desktop support for the Compass Group Charlotte corporate offices and Compass Group VIP and executive level associates. Support responsibilities will include all technologies, systems, and applications used by these associates. Support may be provided via telephone or in person and will encompass onsite desktop support in the Charlotte office and VIP offsite support in the Charlotte region.
Responsibilities:
Troubleshoot and resolve onsite desktop, laptop problems
Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support
Handle setup, configuration, and support of smartphone & tablet technologies
Ensure timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc.
Coordinate physical setup and configuration of PCs, printers and other peripherals
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction
Ensure compliance with support procedures related to timing, reporting and follow through
Provide general training on technology use for VIP associates
Provide after-hours and weekend support for VIP and executive associates when neededQualifications:
B.S. in Computer Science, Information Systems or equivalent is preferred. Certificate from accredited technical school is preferred
Two to three years of relevant work experience
Must be able to coordinate tickets and project tasks assigned to the team.
A+, Network+, Security+, Microsoft certifications preferred
Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred
Windows 7 & Windows 8 workstation operating systems experience required
Microsoft Internet Explorer 9, 10 experience required
Knowledge of TCP/IP, DNS, AV required
Hardware proficiency on PC's, printers, peripherals, wireless routers, etc
2-3 years experience with PC hardware and software installation, problem dignosis, troubleshooting and resolution in a LAN/WAN environment
Knowledge of Microsoft Office 2010, 2013
Working knowledge of Active Directory & Exchange administration
Knowledge of VPN, LogMeIn Rescue and other remote connectivity tools
Knowledge of Wi-Fi and wireless network connectivity
Knowledge of smartphones, tablets & associated configuration & applications
Experience providing support for Apple Mac computers and Apple Mac laptops
Excellent verbal and written communication skills
Excellent customer service skills
Must have the ability to work well under pressure
Ability to multi-task, manage time and follow through with assignments
Strong problem solving, organization and project management skills
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
J2W: CGCorp
Job ID: JFL04041434169
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Individual in this role is responsible for daily desktop support for the Compass Group Charlotte corporate offices and Compass Group VIP and executive level associates. Support responsibilities will include all technologies, systems, and applications used by these associates. Support may be provided via telephone or in person and will encompass onsite desktop support in the Charlotte office and VIP offsite support in the Charlotte region.
Responsibilities:
Troubleshoot and resolve onsite desktop, laptop problems
Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support
Handle setup, configuration, and support of smartphone & tablet technologies
Ensure timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc.
Coordinate physical setup and configuration of PCs, printers and other peripherals
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction
Ensure compliance with support procedures related to timing, reporting and follow through
Provide general training on technology use for VIP associates
Provide after-hours and weekend support for VIP and executive associates when neededQualifications:
B.S. in Computer Science, Information Systems or equivalent is preferred. Certificate from accredited technical school is preferred
Two to three years of relevant work experience
Must be able to coordinate tickets and project tasks assigned to the team.
A+, Network+, Security+, Microsoft certifications preferred
Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred
Windows 7 & Windows 8 workstation operating systems experience required
Microsoft Internet Explorer 9, 10 experience required
Knowledge of TCP/IP, DNS, AV required
Hardware proficiency on PC's, printers, peripherals, wireless routers, etc
2-3 years experience with PC hardware and software installation, problem dignosis, troubleshooting and resolution in a LAN/WAN environment
Knowledge of Microsoft Office 2010, 2013
Working knowledge of Active Directory & Exchange administration
Knowledge of VPN, LogMeIn Rescue and other remote connectivity tools
Knowledge of Wi-Fi and wireless network connectivity
Knowledge of smartphones, tablets & associated configuration & applications
Experience providing support for Apple Mac computers and Apple Mac laptops
Excellent verbal and written communication skills
Excellent customer service skills
Must have the ability to work well under pressure
Ability to multi-task, manage time and follow through with assignments
Strong problem solving, organization and project management skills
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
J2W: CGCorp
Job ID: JFL04041434169