Crothall Healthcare, a division of Compass Group North America, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management, clinical engineering, plant operations and maintenance, hospitality resource centers, and energy & asset management. Crothall Healthcare is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Healthcare. The opportunity for greatness is real at Crothall Healthcare and throughout the Compass world.
In this position: You will provide field and corporate support with emphasis in associate relations, hourly recruitment sourcing, supporting new unit openings, training, and diversity. You will be a content expert regarding policies, procedures and programs to these areas.
Responsibilities:
- Coordinate and conduct management training related to this area (i.e.: terminations, sexual harassment, and managing performance)
- Investigates and advises management in appropriate resolution of associate relations issues
- Content expert regarding policies, procedures and programs
- Coordinates/ conducts exit interviews to determine reasons behind separations
- May represent organization at personnel-related hearings and investigations
- Supports internal customer survey and associate satisfaction interpretation/feedback process
- Attends RVP/DM meetings to increase HR visibility
- Assists with training related to the areas of interviewing, selection and hiring
- Assists managers in developing and implementing recruitment plans to increase qualified applicant flow
- Supports Sector and provides direct assistance and support in critical markets
- Identifies critical needs area's and takes appropriate steps to rectify problems
- Coordinates and conducts new hire orientation and management training related to this area
- Conducts HR Assessments
- Regularly conducts HR related training to the field (i.e. Sexual Harassment, Progressive Discipline)
Qualifications:
- Bachelor's Degree preferred
- 2-5 years multi-unit HR generalist and associate relations experience preferred
- Experience in a high customer contact setting
- Previous Operations experience helpful
- Thorough knowledge of all housekeeping practices and procedures
- Strong work ethic, intense drive and initiative for quality and customer service
- Excellent written and oral communication skills
- Strong computer user skills to include spreadsheet, word processing, and presentation software. MS Excel, MS Word, and MS PowerPoint preferred
- Experience in Employee Relations required
- Excellent problem solving skills and follow through in both one-on-one and group situations
- Ability to utilize a participative approach to managing staff
- Ability to function appropriately under stressful conditions. Good stress management skills required
- Excellent administrative and organizational skills and an ability to prioritize tasks at the same time
Great People. Great Service. Great Results.
At Compass Group, The Americas Division, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you’re looking for a career where you set the standard for personal advancement, then Compass Group, The Americas Division is for you! Working together, we will continue to experience success as the industry’s best.
Achieving leadership in the support services industry
Compass Group, The Americas Division is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: JA07241550509