A Fresh Approach To Great Results.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Location: New York, NY
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a fullsolutions provider. FLIK takes full responsibility for the facilities we operate while providing the highest level of customer service.
The Senior Conference Services Manager is responsible for managing the Conferencing staff of the Conference Center, Client Center, and Auditorium. Oversee all Conference Coordinators to assure all services are being delivered to the client in a timely, efficient and professional manner. Review daily BEO/Protocols with all internal departments including AV, Catering, and Set-up Personal. Assist General Manager in quality assurance focusing on core goals such as Platinum Service, Training, accuracy of reservations, speed of service, dress code policies, standard operating procedures and execution of services.
Responsibilities:
- Planning, organizing, directing and evaluating the activities of the Conference Planning, Reservations and Reception teams
- Overseeing the daily operations of the above functions through direct interface and communication with the lead members of each team
- Working with the General Manager to ensure that goals and expectations are fully understood and then communicating such expectations to the staff and incorporating them into all aspects of the FLIK operation
- Maintaining close communications with the General Manager to ensure that the FLIK staff is meeting and exceeding expectations on an ongoing basis
- Executing Quarterly Action Plans for the completion of projects designed to improve services and enhance customer satisfaction, as part of the operation’s yearly initiatives
- Over see staff participation and execution of FLIK Platinum Service® principles within the Conference Planning, Reservations and Reception functions
Managing all financial aspects of the Conference Planning, Reservations and Reception functions, ensuring accurate and timely reporting - Continually monitoring payroll and other expenses, ensuring that they are in line with budget and with forecasted levels of business for Conference Budget
- Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed
- Ensuring that current policies, procedures and guidelines are being followed by associates
- Establishing and maintaining excellent working relationships with key internal departments, as well as with external purveyors and contractors supporting the Firm at the relevant locations
- Conducting weekly staff meetings, focusing on enhanced communications, departmental effectiveness and customer satisfaction
- Participating in quarterly operations reviews with the General Manager
- Managing the FLIK Quality Assurance process within the three areas of responsibility (Reception, Reservations, and Conference Planning)
Qualifications:
- A college graduate with several years of related experience and 3-5 years of supervisory experience
- Excellent organizational and administrative skills, with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously
- Ability to interact with customers in a professional and pleasant manner, on a daily basis
- Ability to manage and mentor a diverse work force, providing associates with ongoing training and other opportunities for career development
- Knowledge of financial reporting and experience with financial/statistical analysis
- Excellent oral and written communication skills
- Strong computer skills and knowledge of office technology/equipment
- Proficient with conference room reservation/space management systems
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details
- Discreet, ethical and committed to maintaining a high degree of confidentiality
- A passion for delivering the Platinum Service® Standard, so as to provide transformational service in hospitality
- A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others. Being clearly vested in one’s career
- Extensive knowledge in event and space management with focus on event logistics and execution
- Ability to think strategically in terms of both short-term and long-term objectives and challenges
- A mindset to take ownership and responsibility within and outside one’s job domain. Relevant competencies would include self-confidence, willingness to learn and feeling comfortable with change and coordinating change
- Demonstrating an appropriate level of assertiveness, with an ability to drive the business forward on an ongoing basis
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: JML07131549999