IT FIELD SUPPORT LEAD Job (Seattle, WA, US)

Our associates' experience and knowledge are our greatest asset. Continued positive growth is a necessity and we remain committed to providing our associates access to the best opportunities for career development and advancement.

Location: Seattle, WA

Our Passion is Food!

At Bon Appétit Management Company we are committed to two things, great food and outstanding service! At Bon Appétit, you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Working for Bon Appétit Management Company will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do.

Job Description:

The IT Field Support Lead is responsible for working with Bon Appetit IT and BA operations, Compass Group FSS, external clients, and potentially external vendors. The primary responsibilities include understanding IT business needs, being solution-oriented, working to deliver successful implementation of systems, and providing on going IT support and systems management to the local operations management. IT professionals with POS, PCI, and restaurant or hospitality experience are strongly preferred.

This position will be based in Seattle, WA, South of Lake Union and will report to the Director of Information Technology.

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Deliver on time and within budget IT solutions to Bon Appetit operations and external clients.


• Be the local go-to technical resource.


• Insure PCI and company IT security policies are followed and adhered to.

• Be the local go-to technical resource and systems administrator for solutions in use at Bon Appetit units in the Seattle area. Solutions include and are not limited to: Micros, Infogenesis, Nextep Systems, cBord and Blackboard.


• Responsible for having an in-depth understanding of the portfolio of solutions by self-training and reviewing solution documentation and updates.


• Work with Bon Appetit operations, Bon Appetit IT, Compass FSS, and client technical staff to understand and document IT business needs, recommend solutions, and insure successful solution implementation while following corporate and client’s IT security guidelines. Solutions include Point of Sale, customer online/mobile ordering, timekeeping, computer, and network systems.


• Ability to self-manage and be proactive is key as well as to identify areas where new or existing IT solutions can help local management be more effective in their operations.


• Drive process improvements, based on analytical findings, to have a positive impact to the business bottom line


• Provide detailed communication and project updates to Bon Appetit IT, BA operation management teams and clients, as needed.


• Effective communication and working relationship with Compass departments, vendors, and external and internal customers.


• Responsible for setting up and leading project meetings, including taking notes, and communicating and tracking action items.


• Manage projects independently while being hands on.


• Escalate non-standard requests to Bon Appetit’s IT management.


• Provide computer and server support as needed.


• Travel: Local 20-50% with own transportation. Domestic travel 5-10% as needed using airplane and car rental.

• Provide desk side or remote technical support to end users as it relates to windows systems, STAFF clocks, and other company internal systems and solutions.

Note: Job duties are subject to change as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A Bachelor's Degree is required; an MIS or related technical field of study preferred


• 2 year minimum experience in a similar role.


• Thorough knowledge of PCI compliance, networking, Windows servers and desktops/laptops.


• Knowledge of Microsoft Office Word, Excel, Access, Power Point, and Visio


• Working knowledge of current technology in use a plus, they include Infogenesis POS, Micros POS, STAFF, Area 101, Catertrax, RMS, Windows 7, Windows 2003 and 2008 servers.


• Takes ownership of the timely delivery of work assigned at high quality standards.


• Customer sensitive and results oriented. Is able see the big picture and define success by a client satisfaction result, not best individual efforts.


• Exhibits confidence and an extensive knowledge of best practices when solving business problems.


• Ability to interact with all levels of employees and all types of customers (both technical and non-technical personnel).


• Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.


• Excellent verbal and written communication, and interpersonal skills.


• Detail oriented with the ability to manage multiple tasks at once.


• Has high organizational and planning ability.


• High degree of self-motivation and demonstrated ability to work independently with minimal supervision.


• Likes change and can adapt easily to changing priorities.

Great People. Real Opportunities.

Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.