Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description: Senior Biomedical Device Integration Analyst
Crothall Healthcare Inc., provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Healthcare Inc. The opportunity for greatness is real at Crothall Healthcare Inc., and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Crothall is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.
In this great opportunity you would serve as the primary representative of Crothall Healthcare Inc., for the designated region within your operating division. You would be responsible for successfully coordinating and directing all activities within your assigned region through subordinate managers and directors. You will continually monitor operating units and selectively negotiate as needed for matters relating to account operations in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. In carrying out assigned responsibilities, you must ensure that all personnel under his/her operational control comply with all client, government, corporate and division policies and procedures.
Responsibilities:
Collaborates on biomedical device integration requirements with clinical users, CES and Client Information Services Staff.
Designs biomedical device integration solutions
Coordinates activities with device support personal, technical teams and application teams
Supervises development of test data, system/integration testing and documentation for all phases of the development life cycle
Ensures quality of device integration and application functionality
Coordinates with CES, Client Supply Chain, equipment manufacturers, client facilities and Client IS regarding procurement, upgrades and replacement of biomedical devices
Contributes to user training curriculum
Maintains Implementation Project Plans and actively meets with stakeholders to drive project related tasks, communication and milestones
Researches and resolve escalated Customer Support Center tickets including major application upgrades
Provides technical support and guidance to other team members as required
Keep up-to-date on relevant industry changes, bug-fix, and release notes
Keeps abreast on relevant Regulatory Requirements that impact medical device integration and clinical data capture such as JCAHO, FDA, and CAP
Actively participates in education regarding device and clinical system functionality through Webinars, User Group Meetings, Vendor Classes and electronic mailing lists.
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Qualifications:
Bachelor's Degree or equivalent work experience required.
Three or more years of progressively responsible Information Systems experience, preferably supporting clinical information systems
25% Travel requirements
Clinical knowledge utilizing beside medical devices including telemetry/physiological monitors, pumps and vents preferred
Prefer technical biomedical device support experience
Working knowledge of system applicatoion implementation, ehnancement and support methods and practices
Working knowledge of bedside medical devices, medical device integration protocols and related computer systems such as instrument interfaces and Order Management Systems, analysis and programming techniques and procedures, including:
Facilities sessions with users to determine hardware, software of system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications
Working knowledge of IS standards and quality methods and metrics
Working knowledge of project management methods
General familarity of user business practices, concepts and terminology sufficient to support the applicatoions
Language proficiency in English, with excellent written and verbal fluency.
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Job ID: DR02071432239