A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Eurest Services Inc., is a part of Compass Group, Support Services, which provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management, retail and commercial facilities management, and clinical engineering. Compass Group, Support Services is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Eurest Services Inc. The opportunity for greatness is real at Eurest Services Inc., and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Compass Group, Support Services is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.
Job Description:
In this exciting opportunity, you will be responsible for ensuring excellent service to on-site clients and Line Managers within the department. This position manages the IIS Network Business Support Services Team (Janitorial, Grounds, Landscaping, Conference Services, MAC, Mail Services and Records Management).
Responsibilities:
Achieve Budget/Financial Responsibilities
- Develops financial forecasts and balances programs and resources for account(s)
- .Responsible for attainment of financial goals for the account(s).
- Responsible for accuracy and timeliness of financial data and statistics.
- Reviews and analyzes financial statements, weekly operating reports and other financial results.
- Monitors and audits the accounting and control process within the account(s).
Customer Relations
- Maintains and supports client satisfaction at a level that ensures account retention.
- Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
- Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
- Promotes client awareness of program alternatives and the availability of corporate resources.
- Monitors and ensures compliance with the provisions of client contracts.
- Assist in customizing programs to meet each account's unique needs as required.
- Monitors client communications effectiveness including communicating the benefits of maintaining Eurest Corporate Services as the services management provider.
- Assist in developing and/or monitoring a district/unit business plan and reporting to clients as needed.
Operation Excellence
- Increases regional revenue and/or operating profit contribution by promoting and monitoring the building of services and creating other opportunities for growth.
- Maintains an awareness of the competition and market conditions internal and external to the accounts and districts.
- Coordinates with other functional areas the resale (reassessment and rebid) process.
- Promotes and leverages Eurest Corporate Services resources to maximize advantage throughout the region.
- Identifies and recommends new sale opportunities.
- Responsible for approval of the costing in the sales/survey process.
- Active involvement with sales vice president and/or sales directors in the bid and selling process as required.
- Evaluate and justify supplies, equipment and purchases as needed.
- Coordinate housekeeping activities with other departments.
- Plan, organize, direct, coordinate and supervise functions and activities of the department
- Establish work standards and work flow.
- Establish and implement policies and procedures for departmental operations.
- Demonstrates and promotes corporate culture, values and management philosophy.
- Demonstrates a proactive and enthusiastic attitude in striving for and meeting all business goals and objective.
- Recognizes the importance of effective leadership in meeting and targets set forth in the region's performance plan.
- Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees.
- Visit each district and selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs.
- Promotes teamwork within the region.
- Represents the corporation both professionally and ethically at all times.
- Interfaces proactively with all support departments to obtain best results for all concerned.
- Acts as a positive role model.
People Management
- Responsible for productivity and staffing that is appropriate to the account(s)
- Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels
- Responsible for selection of management personnel, as required
- Maintain and develop job descriptions for department staff
- Responsible for implementation of an effective employee relations program through the region
- Encourages employee creativity and innovation
- Provides recognition for employee when programs are implemented with success
- Responsible for compliance with all human resource policies and procedures by all employees within the region
- Responsible for correct and fair wage and benefit administration
- Provides opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan
- Encourages staff to participate in education program
- Coaches and counsels managers as needed; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth.
Administration
- Responsible for implementation and effectiveness of programs in each district for compliance with corporate and division standards.
- Takes necessary actions to ensure that all corporate quality and service standards are met.
- Ensures compliance with all regulatory agencies.
- Responsible for monitoring compliance with the agreed upon corporate and divisional marketing programs.
Qualifications:
- Ability to communicate effectively in written formal and oral presentations from hourly staff to CEO level.
- Ability to multi-task and establish priorities
- Ability to maintain organization and control in an ever-changing environment
- Must exhibit self initiative, accountability, flexible and good leadership skills as well as political savvy
- Must possess a thorough knowledge of contract administration and office procedures
- Must understand and conceptualize working knowledge of EVS to meet established goals and objectives
- Above-average time management skills
- Must be proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: SD06121548814