A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Compass Group, the world’s largest contract food service company, has a Great Opportunity for career development and growth here at its North America headquarters in Charlotte, NC as a Payroll Customer Service Quality Manager.
Responsibilities:
- Manage payroll staff of 8-10 Associates and 3-4 Analysts
- Oversee day to day operations to ensure departmental metrics and customer service goals are met
- Monitor daily goal results against customer service quality standards
- Design and maintain processes and controls to support efficiencies and quality of work
- Manage both internal and field compliance of the MyRequests initiative
- Forecast resource needs to accommodate new processes, work quality and volume reduction strategies.
- Ensure timely and accurate submission of hours (Epay, ReMacs, Web, WebRA) from the field and time to be keyed work orders for weekly payroll processing
- Coordinate communications to the field regarding payroll changes/initiatives/issues
- Develop and implement customer satisfaction strategies to achieve improved work quality and service levels year over year
Qualifications:
- Bachelor’s Degree Required (Finance, Accounting preferred)
- 5 + years management experience in a multistate payroll environment
- CPP preferred
- Proven ability to categorize large volumes of issues and apply root cause/preventative solutions
- Illustrated experience to manage and lead staff to excellent performance
- SAP experience preferred
- Proficient at MS Office (particularly with Excel and Access)
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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Job ID: JFL05181547720