A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Individual will be responsible for daily technology support of Compass Group corporate office desktops, laptops, printers, applications, server, and LAN. Assists with support of field units and their applications and solutions as needed. Will be the primary point of contact for office technology needs.
This position will work in the Restaurant Associates office in New York City.
Responsibilities:
Troubleshoot and resolve on-site desktop, laptop, server, network, and printing problems.
Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support.
Install, upgrade and configure printing, directory structures, rights, security, software and file services.
Provide associates with network technical support on local area network and wireless network.
Perform regular maintenance, backup, and support activities on file/print server, router, and switches.
Perform network troubleshooting to isolate and diagnose common network problems.
Upgrade network hardware and software components as required.
Assist with telecom support and maintenance for telephone & video conference systems.
Work with hardware repair & refresh team to ensure timely installation/upgrade of end user desktops and laptops.
Provide support for smartphones & tablets and their connectivity to email and Wi-Fi.
Handle physical setup and configuration of PCs, printers and other peripherals.
Provide telecom, video conference, and audio/visual support for office.
Provide support to field units in local area. This includes initial POS support, broadband support, and onsite computer support where applicable.
Ensure compliance with service level agreements related to incident tracking, ticket response and ticket resolution.
Work with business relationship managers and department heads to acquire, design, implement, and support IT solutions for their areas and units.
Work with other Systems & Technology Group teams to ensure that ticket response and resolution meets expected service levels.
Participate in weekly change management meetings and project meetings for technology items affecting office. Maintain office data center/IT room where applicable.
Provide after-hours emergency support for server environment and network infrastructure.
Qualifications:
B.S. in Computer Science, Information Systems or equivalent is preferred. Certificate/diploma from accredited technical school is required.
A+, Network+, Security+, CCNA, Microsoft certifications preferred
Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred.
Three to five years of relevant work experience supporting desktops, laptops, printers, peripherals, broadband routers, Dell servers, Cisco internet routers, Cisco switches.
Knowledge of telephony, video conferencing solutions, and audio/visual equipment.
Windows XP, Windows 7 experience required. Windows 8 experience preferred.
Microsoft Internet Explorer 8, 9, 10 experience required
Knowledge of TCP/IP, DNS, and cloud-based storage & internet filtering solutions.
Knowledge of Microsoft Office 2010, 2013.
Working knowledge of Active Directory & Exchange administration.
Knowledge of VPN, broadband solutions, LogMeIn Rescue and other remote connectivity tools.
Knowledge of Wi-Fi and wireless network connectivity.
Knowledge of smartphones, tablets & associated configuration & applications
Must be able to coordinate tickets and project tasks assigned to the team.
Excellent verbal and written communication skills.
Excellent customer service skills.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
J2W: CGCorp
Job ID: JFL12121330894
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Individual will be responsible for daily technology support of Compass Group corporate office desktops, laptops, printers, applications, server, and LAN. Assists with support of field units and their applications and solutions as needed. Will be the primary point of contact for office technology needs.
This position will work in the Restaurant Associates office in New York City.
Responsibilities:
Troubleshoot and resolve on-site desktop, laptop, server, network, and printing problems.
Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support.
Install, upgrade and configure printing, directory structures, rights, security, software and file services.
Provide associates with network technical support on local area network and wireless network.
Perform regular maintenance, backup, and support activities on file/print server, router, and switches.
Perform network troubleshooting to isolate and diagnose common network problems.
Upgrade network hardware and software components as required.
Assist with telecom support and maintenance for telephone & video conference systems.
Work with hardware repair & refresh team to ensure timely installation/upgrade of end user desktops and laptops.
Provide support for smartphones & tablets and their connectivity to email and Wi-Fi.
Handle physical setup and configuration of PCs, printers and other peripherals.
Provide telecom, video conference, and audio/visual support for office.
Provide support to field units in local area. This includes initial POS support, broadband support, and onsite computer support where applicable.
Ensure compliance with service level agreements related to incident tracking, ticket response and ticket resolution.
Work with business relationship managers and department heads to acquire, design, implement, and support IT solutions for their areas and units.
Work with other Systems & Technology Group teams to ensure that ticket response and resolution meets expected service levels.
Participate in weekly change management meetings and project meetings for technology items affecting office. Maintain office data center/IT room where applicable.
Provide after-hours emergency support for server environment and network infrastructure.
Qualifications:
B.S. in Computer Science, Information Systems or equivalent is preferred. Certificate/diploma from accredited technical school is required.
A+, Network+, Security+, CCNA, Microsoft certifications preferred
Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred.
Three to five years of relevant work experience supporting desktops, laptops, printers, peripherals, broadband routers, Dell servers, Cisco internet routers, Cisco switches.
Knowledge of telephony, video conferencing solutions, and audio/visual equipment.
Windows XP, Windows 7 experience required. Windows 8 experience preferred.
Microsoft Internet Explorer 8, 9, 10 experience required
Knowledge of TCP/IP, DNS, and cloud-based storage & internet filtering solutions.
Knowledge of Microsoft Office 2010, 2013.
Working knowledge of Active Directory & Exchange administration.
Knowledge of VPN, broadband solutions, LogMeIn Rescue and other remote connectivity tools.
Knowledge of Wi-Fi and wireless network connectivity.
Knowledge of smartphones, tablets & associated configuration & applications
Must be able to coordinate tickets and project tasks assigned to the team.
Excellent verbal and written communication skills.
Excellent customer service skills.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
J2W: CGCorp
Job ID: JFL12121330894