A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
The primary responsibility of the Field Services and Technology Team is supporting Compass Field Operations with proposals, implementation and support of the FSS Front of House solutions, which include Point of Sale (POS), Catering, payment and other client-facing technology.
The role of the FSS Technical Solution Analyst is to work with FSS Business Solution Managers, Field Operations, and FSS Solution providers to coordinate deployment and support activities for InfoGenesis (IG) POS, and other FSS Front of House technology solutions. Specifically, the role will be responsible for providing menu and reporting support to Compass units using IG POS, working on IG POS database configuration and deployment execution, resolution of support issues escalated from the IG Help Desk, and supporting Field Operations. Additionally, under the technical direction of the Senior Technical Solution Analyst, the role will assist with issue resolution and support of the FSS Front of House technology solutions.
Responsibilities:
Support of Compass units using IG POS to maintain menu data and reporting.
IG POS Database configuration to support deployment projects.
Resolve support issues escalated from IG Help Desk.
Assist Senior Technical Solution Analyst with resolution of issues related to other FSS Front of House technology solutions.
Assist Senior Technical Solution Analyst on projects related to the development, improvement and bringing to market of FSS Front of House technology solutions.
Assist as needed with large projects related to deployment of FSS Front of House technology solutions.
Assist as needed with requesting Merchant ID exceptions when a location cannot meet Compass PCI policies due to technical or client policy.
Assist as needed with activities related to units' maintaining PCI compliance, such as MID exceptions, remediation of non-compliant environments, and addressing breach situations.
Qualifications:
Strong knowledge of Point of Sale solutions and related technologies.
Basic knowledge of network infrastructure design and operation.
Very strong Customer service and communication skills.
Strong written, oral communication and interpersonal skills a must.
Adept at conducting research into project-related issues and products.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Reacts to project adjustments and alterations promptly and efficiently.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
J2W: CGCorp
Job ID: JFL12121221160
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
The primary responsibility of the Field Services and Technology Team is supporting Compass Field Operations with proposals, implementation and support of the FSS Front of House solutions, which include Point of Sale (POS), Catering, payment and other client-facing technology.
The role of the FSS Technical Solution Analyst is to work with FSS Business Solution Managers, Field Operations, and FSS Solution providers to coordinate deployment and support activities for InfoGenesis (IG) POS, and other FSS Front of House technology solutions. Specifically, the role will be responsible for providing menu and reporting support to Compass units using IG POS, working on IG POS database configuration and deployment execution, resolution of support issues escalated from the IG Help Desk, and supporting Field Operations. Additionally, under the technical direction of the Senior Technical Solution Analyst, the role will assist with issue resolution and support of the FSS Front of House technology solutions.
Responsibilities:
Support of Compass units using IG POS to maintain menu data and reporting.
IG POS Database configuration to support deployment projects.
Resolve support issues escalated from IG Help Desk.
Assist Senior Technical Solution Analyst with resolution of issues related to other FSS Front of House technology solutions.
Assist Senior Technical Solution Analyst on projects related to the development, improvement and bringing to market of FSS Front of House technology solutions.
Assist as needed with large projects related to deployment of FSS Front of House technology solutions.
Assist as needed with requesting Merchant ID exceptions when a location cannot meet Compass PCI policies due to technical or client policy.
Assist as needed with activities related to units' maintaining PCI compliance, such as MID exceptions, remediation of non-compliant environments, and addressing breach situations.
Qualifications:
Strong knowledge of Point of Sale solutions and related technologies.
Basic knowledge of network infrastructure design and operation.
Very strong Customer service and communication skills.
Strong written, oral communication and interpersonal skills a must.
Adept at conducting research into project-related issues and products.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Reacts to project adjustments and alterations promptly and efficiently.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
J2W: CGCorp
Job ID: JFL12121221160