AFresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Morrison Healthcare, a member of Compass Group, is the nation’s only food service company exclusively dedicated to providing food, nutrition and hospitality services to hospitals. The company has more than 1,200 registered dietitians, 274 executive chefs, and 14,300 professional foodservice team members, as well as approximately 9,000 client employees who are managed by Morrison. Actively committed to fostering ways to enjoy great tasting, healthy food through socially responsible practices and superior customer service, the Atlanta-based company serves more than 585 hospitals and integrated healthcare systems throughout the United States.
Responsibilities:
- Tracks financial incentives and penalties as tied to patient satisfaction performance.
- Operates within budget.
- Maintains and supports client satisfaction at a level that ensures account retention.
- Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
- Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
- Promotes client awareness of the Morrison Healthcare Patient Experience and Positive Impressions Program and the availability of corporate resources.
- Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives.
- Assists in customizing programs to meet each account's unique needs as required.
- Monitors effectiveness of client communications, including communicating the benefits of maintaining Morrison Healthcare as the services management provider.
- Assists in developing and/or monitoring a system/unit patient satisfaction action plan and reporting to clients as needed.
- Participates in and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.).
Qualifications:
- Bachelors Degree preferred; High School Diploma required
- Three to four years hospitality experience required
- Two to three years experience delivering customer service training
- Healthcare experience preferred
- Ability to communicate effectively in written format and oral presentations
- Ability to calculate figures and amounts, such as percentages
- Ability to multi-task and establish priorities
- Ability to maintain organization in a changing environment
- Possesses working knowledge of computer operations and associated software applications rquired to accomplish job responsibilities
- Exhibits initiative, responsibility, flexibility and leadership
- Possesses a thorough knowledge of contract administration and office procedures
- Ability to use working knowledge of working environment to meet established goals and objectives
- Fiscal and budgetary skills
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: CMS05141547613