ACCOUNT HUMAN RESOURCES MANAGER Job (Atlanta, GA, US)

Our associates' experience and knowledge are our greatest asset. Continued positive growth is a necessity and we remain committed to providing our associates access to the best opportunities for career development and advancement.

Location: Atlanta, GA

Our associates' experience and knowledge are our greatest asset. Continued positive growth is a necessity and we remain committed to providing our associates access to the best opportunities for career development and advancement.

Job Description:

Bon Appétit Management Company - Who We Are

Bon Appétit Management Company, a subsidiary of Compass Group NA, is an on-site restaurant company offering full food-service management to corporations, universities, museums, and specialty venues. Based in Palo Alto, CA, we operate more than 500 cafés in 32 states for dozens of marquee clients. Our food is cooked from scratch, including sauces, stocks, and soups. (Salsa, too!) A pioneer in environmentally sound sourcing policies, we’ve developed programs addressing local purchasing, overuse of antibiotics, sustainable seafood, the food–climate change connection, humanely raised meat and eggs, and farmworker rights. We’re grateful to have been recognized by many leading foundations, nonprofits, and industry associations for our work.

We are currently searching for HR Manager candidates, to support the Bon Appétit account located in Atlanta, GA area. The HR Manager will work in partnership with the District Manager and other key leaders at the account to support our operations in the areas of Training, Audits and Compliance, Employee Relations and Investigations, Account Openings, Workforce Planning, Performance Appraisals and Talent Management, Recruitment, Recognition and Compensation. Experience working in the hospitality industry and a multi-site environment is a plus. The position will be located in Atlanta, Georgia with support from the senior HR leaders at the Bon Appétit Corporate HR department.

In the performance of their respective tasks and duties all positions are expected to follow the following basic competencies:

• Perform quality work in the area of Human Resources.


• Interact professionally with all levels of the organization, internal and external contacts and with clients, managers, and employees.


• Work effectively as a team contributor on all assignments.


• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• This position will report to the District Manager with dotted line responsibility to the Bon Appetit Corporate HR department. The HR Manager will be assigned to work with the District Manager and a decentralized team that consists of a Resident District Manager, General Manager, executive chef and other leaders within the University account.


• This position will provide strategic and tactical support in the areas of recruitment and selection, assessment, training and development, retention, engagement and compliance.


• Works with Compass HRSC (HR Service Center) on HR activity in the region, elevated investigations, and identifying trends.


• Reviews various reports from HRIS (e.g., LTO, training attendance, performance appraisal completion) and drives compliance


• Works with managers to build a high performing team that works together effectively, with high morale and engagement, and holds people accountable to our high standards


• Keeps the account updated on company policy and procedure in accordance with federal, state and local laws and regulations.


• Audits the account to ensure they are in compliance with all state and federal laws, and company policies.


• Works with managers to develop and execute recruitment plans, and provides advice on the posting, interviewing and selection processes.


• Provides advice and support for employee on-boarding, including guidance on offer letters, I9 processes, background checks and orientation.


• Supports new account opening activity within the Emory University campus.


• Conducts training courses with HR content to include the open communication process, updated legislative procedures, handbook, policies and procedures, wage/hour, benefits, code of conduct and client special requirements.


• Provides support and advice in the areas of performance management, performance appraisals, and staff development programs


• Engages in workforce planning with senior team to project needs and plan accordingly


• Provides support for the engagement survey process


• Assists with complex safety and worker’s compensation cases.


• Works with the LOA Department on complicated cases.


• Manages sensitive and confidential information responsibly to include coaching documents, wages, and performance action plans.

• Staffing & Recruiting: Works with internal/external recruiters to ensure proper job postings, applications, interview process, and proper maintenance of records for EEOC and Affirmative Action reporting requirements are met.


• Benefit Information: Communicates Compass’s employee benefits programs, and helps resolve benefits issues or inquiries.

Note: Job duties are subject to change as needed.

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A 4-year degree in HR Management, Psychology or Business Management.


• A minimum of 5-7 years of work experience in lieu of a degree.


• 5-7 of previous HR Manager experience preferably in the food service industry.


• Good working knowledge of human resources especially for the state of Georgia. Has knowledge of payroll concepts, employee relations, policies and procedures, employment practices, compensation, LOA, FMLA, performance management and training.


• Strong analytical skills to conduct analysis and develop recommendations, demonstrates organizational skills, problem-solving skills, active listening and critical thinking skills.


• Excellent in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.


• Strong presentation and facilitation skills.


• Demonstrated ability to handle difficult employee situations effectively.


• Demonstrates skill in prioritizing competing work assignments, employing political acumen and integrating information to determine appropriate courses of action and their implications.


• Must be able to handle sensitive issues with confidentiality, tact, and discretion.


• Ability to work well in a team environment.

• PHR or SPHR certification is a plus.

• Ability to read and comprehend instructions, correspondence, and memos written in English. Strong attention to detail.


• Strong communication skills to include conflict resolution and problem solving.


• Prior experience with presenting in front of a group.


• Ability to lead meetings and trainings with employees and other members of the company

This position may supervise employees within the Human Resources department and is responsible for working in a team and completing task in a group setting.

Great People. Real Opportunities.

Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.