A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
The primary responsibility of the FSS Business Solution Manager (BSM) is providing day-to-day management of FSS technology solution implementation activities. This includes taking ownership of implementation tasks and working directly with unit operations, vendors, client resources and internal departments to successfully complete them. The FSS BSM may also be asked to take the lead in other projects and activities that support FSS team initiatives.
Responsibilities:
- Project Management of FSS Solution Implementation Activities Including:
- Requirements Gathering and Statement of Work Production
- Defining and Documenting Solution Connectivity Requirements
- Placing Orders for Solutions, Broadband Service and Network Equipment
- Obtaining Configuration Information and Credit Card Accounts
- Leading regular project status calls
- Resolving or Escalating Issues that Could Impact Project Success, Costs or Timelines.
- Remotely Managing Installation or Traveling Onsite to Support Installation when Required
- Successfully Completing Project and Obtaining Sign Off
- Upholding Compass Standards and Follow Best Practices
- Driving Initiatives Aimed at Improving Process and/or Efficiencies.
- Escalating Non Standard Requests or Project Issues to the Team Lead
- Ensuring Customer and Client Satisfaction
Qualifications:
- Extensive Experience with FSS Technology Solutions such as Point of Sale, Kiosk Ordering or Online Ordering
- 2 Years Food Service Operations Supervisory Experience, or Equivalent
- Strong Written and Oral Communication and Interpersonal Skills
- Strong Analytical Thinking and Problem-Solving Capabilities
- High Degree of Self Motivation and Ability to Work Independently with Minimal Supervision
- Demonstrated Ability to Manage Multiple Projects Simultaneously and Quickly Adapt to Shifting Priorities, Demands and Timelines
- Travel Required is a Minimum of 50%
- Remote Work Location Anywhere in the Continental U.S. Near a Major Airport
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
J2W: CGCorp
Job ID: JFL04141546398