A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Summary:
- Provide the highest quality technical assistance in utilizing collaboration tools, including MS Lync, MS Office LiveMeeting, Office Communication Server, Video Teleconferencing, and Video Production equipment.
- Provide the highest quality customer service for clients who have ordered MMS Collaborative Conferencing Support services.
Supervisory Responsibilities: None
Essential Functions and Responsibilities:
- Responsible for knowing all the features of Microsoft Office Live Meeting and Lync in order to provide Gold and Platinum levels of Web-Conferencing assistance.
- Responsible for knowing all the features of MS Video Teleconferencing systems in order to provide Gold and Platinum level VTC assistance, including Telepresence.
- Responsible for knowing how to effectively use all of the CCS Video Services equipment in order to support Platinum video services events, including Event Recording, Podcasting, and post-production services.
- Responsible for self-training on all updates with software related to CCS service offerings. For example, when Microsoft makes a change to the audio recording capabilities of Live Meeting, the CCS technician must learn these new capabilities immediately so as to best assist clients.
- Responsible for ensuring that post event summaries are sent to appropriate CCS lead technicians and Service Desk for purposes of timely post event client communication and service billing.
- Basic AV maintenance and troubleshooting: CCS technicians must provide basic AV support to get meetings back online. Technical proficiency with video, audio, and projection equipment is required. Ability to use AV diagnostic equipment is also a necessity.
- Work with MMS service desk to ensure smooth communication of any event logistics specifications and modifications.
- Track activities and in designated metrics tracking software, currently ITSM.
- Keep both clients and MMS or CLOS event managers highly informed about the progress of our support services for their events.
- Perform the job safely
- Competent in Computer Applications – Excel, Power Point, Word, Internet and Outlook.
- Other tasks may be assigned.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: NS03131545302