A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success
Summary:
Reporting to the Vice President of Operations, the District Manager is an experienced, strategic leader with proven multi-unit management experience. Participates on a team and provides overall planning, direction, evaluation and control to assigned food service units to achieve operations and financial goals. Provides guidance and motivation to Foodservice Directors, Chef Managers, Culinary Personnel as well as other Managers and associates. Establishes and maintains effective customer/client rapport. This position will support business dining accounts around the greater LA area.
Essential Duties and Responsibilities:
- Interprets and ensures compliance with policies, procedures and guidelines to promote their consistent application.
- Conducts operation audits of district units and designs improvements to optimize financial performance and operational productivity.
- Audits units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping.
- Ensures adherence to company sponsored retailing and purchasing programs.
- Develops and monitors realistic and accurate district forecasts. Ensures units’ financial performance meets Company and client forecasts.
- Establishes and maintains effective client relationship. Identifies client's needs, communicates unit progress, operations problems and new Company programs to client.
- Establishes and maintains effective customer relationships, including service recovery as well as future service deliverables.
- Interprets financial reports for client. Ensures client is aware of current applicable government regulations. Documents business content of client meetings.
- Conducts, monitors, and supports action planning in response to customer, client and associate satisfaction surveys.
- Ensures consistent and equitable administration of human resource policies, procedures and guidelines to facilitate effective employee relations and support the preferred employer focus. Audits performance appraisals and associate files. Monitors affirmative action plans.
- Recruits for management positions. Identifies district training requirements. Develops and coaches management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates.
- Plans and conducts district meetings, making full use of support staff as needed.
- Establishes and maintains effective community relations. Participates in professional and civic activities.
Qualifications:
The ideal candidate will:
- Be well versed in all aspects of foodservice management, with a proven track record of success.
- Possess strong strategic thinking skills, with an emphasis on delivering and measuring action plans.
- Be proactive and positive; interact professionally with a diverse group of associates, peers, managers, suppliers, clients and customers.
- Embrace excellence in customer service both for internal and external customers; have excellent verbal and written communication and customer service skills.
- Demonstrate initiative and good judgment in assisting customers, clients, peers and subordinates.
- Have the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations to person(s) involved.
- Have the ability to prioritize and manage multiple projects/events
- Have a high level of resilience during stressful periods and the ability to handle last minute changes.
Education and Experience:
- Bachelor's degree from a four year college or university preferred.
- Five to seven years of food service management experience in positions of increasing responsibility, preferably in business dining;
- Five to seven years of multi-unit food service operations management experience is required;
- Demonstrated profit and loss management ability of at least $8M managed volume;
- Experience as direct client interface is required;
- Excellent computer skills, including advanced spreadsheet and proficiency at learning software.
Great People. Great Service. Great Results. At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Job ID: DW05011547118